Integrity Risk Specialist 3, Dealer
Car shopping is complicated. At CarGurus, we use data and technology to make it simple, giving people the tools they need to expertly find, buy, finance, or sell a car. The best part? Our work makes a real impact. We’re the most-visited car-shopping site in the US and we are growing fast in our international markets. Ready to come along for the ride?
We are looking for an Integrity Risk Specialist to detect and investigate fraudulent activity by monitoring dealer accounts, ensure dealer-supplied content is in compliance with site policies, and identify ways to improve the performance of our tools and processes over time. You will work within Data Integrity and across the organization to help implement standard methodologies and best practices that optimize efficiency for the team.
What You’ll Do:
- Investigate instances of integrity violations in dealer-submitted content through the use of internal tools, data queries, environmental scanning, fraud detection software, and online research
- Implement Data Integrity policies for dealer-submitted content by following protocols, documenting and communicating findings with internal team members
- Analyze patterns to identify the participants and sources of fraudulent dealer or inventory schemes
- Measure performance of internal detection methods, adapting processes to yield improved results
- Respond to user reports or integrity inquiries that come through internal support channels
- Demonstrate knowledge of existing fraud patterns and trends to develop proactive detection methods in conjunction with our engineering teams
- Use Looker to supervise key performance metrics and analyze data trends
- Work efficiently with team members and internal partners by communicating fraud trends and sharing ideas and knowledge in a constructive and positive manner
Who You Are:
- 2-4 years of experience in dispute resolution, payments, e-commerce, fraud or risk investigations
- Demonstrated ability to adapt quickly, take initiative and be accountable in as fast-paced, evolving team environment
- Possess strong analytic, problem resolution, online research, and communication skills
- Self-motivated in detecting new ways to secure our consumer-facing marketplace
- Excellent organizational and documentation skills and ability to handle multiple priorities
- Proficiency with Microsoft Office products, particularly Excel. Experience with business intelligence software (such as Looker) and experience writing SQL queries a plus
- Basic understanding of digital forensics, financial fraud detection, or a background conducting investigations
- Self-starter who demonstrates attention to detail, flexibility, curiosity, and resourcefulness
- Results oriented with an understanding of critical metrics and how they’re used to improve team performance
- Willingness to assist with other Data Integrity activities and projects as needed
- Knowledge of French or Spanish languages a plus
CarGurus Culture:
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.
At CarGurus, we invest in our people’s professional growth with everything from learning and development programs to tuition reimbursement. Want to work on projects that expand your skill set without sacrificing your work/life balance? You got it. We also strive to provide perks and benefits that employees actually care about like free lunch, commuter subsidies, and more. That includes equity in the company—our way of showing that we want you here for the long haul.
We work hard every day to build the world’s most trusted and transparent automotive marketplace, but trust and transparency don’t just apply to our consumers. They extend to our talent, too. We aim to create a workplace where everyone feels they can bring the ultimate expression of themselves and their potential—where you don’t just fit, you thrive. We don’t discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
We recognize that flexibility plays a critical role in enabling our people to thrive in both their personal and professional lives. We currently welcome Gurus into our Cambridge, MA office on a voluntary basis but do not require employees to physically be in the office. We will adopt a hybrid working model when health experts and government officials in our local communities deem it safe to do so. Specific arrangements within this model will be up to team leaders’ discretion; we encourage you to discuss your questions and needs during the interview process.
All US CarGurus employees are required to provide proof of full vaccination against COVID-19, unless they have an approved medical or religious accommodation. This helps us to safeguard the health of our employees and their families, our customers and visitors, and the community at large.
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