This role serves as a customer on-boarding specialist for our Sales & Starter Products. You will be responsible for the customer’s post purchase introductory training. This includes business consulting, technical setup, and product education for the CRM, and starter sales and marketing tools.

We’re looking for Implementation Specialists to join our team to:

• Act as a strategic consultant by establishing the business needs of each customer and delivering a tailored on-boarding plan
• Deliver engaging, high-impact implementation and training services (via phone and web conference software) that drive adoption & sustained product usage
• Engage the customer throughout their onboarding process by providing expertise on HubSpot tools, technical setup, and change management
• Navigate the software and research and resolve complex software issues
• Understand the business drivers for our customers and provide recommendations that will help them “move the needle” and meet their business objectives
• Think critically about internal processes and utilize maximum efficiency and customer-centric methodology

Additional Qualifications:

• You enjoy using your creativity and analytical skills to help customers grow
• 2+ year of experience in a customer-facing role
• Inbound certification recommended – You can check it out at https://academy.hubspot.com/ 

About HubSpot

HubSpot helps millions of organizations grow better, and we’d love to grow better with you. Our business builds the software and systems that power the world’s small to medium-sized businesses. Our company culture builds connections, careers, and employee growth. How? By creating a workplace that values flexibility, autonomy, and transparency. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 3M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every HubSpotter globally who has helped build our remarkable culture, HubSpot has been named a top workplace by Glassdoor, Fortune, Entrepreneur, and more.

HubSpot was founded in 2006. We’re headquartered in Cambridge, Massachusetts, and we have offices in Dublin (Ireland), Sydney (Australia), New Hampshire, Singapore, Tokyo (Japan), Berlin (Germany), and Bogotá (Colombia).