Toast

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Implementation Specialist

Sorry, this job was removed at 11:14 a.m. (EST) on Friday, September 21, 2018

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Toast is a rapidly growing startup that's revolutionizing the way the restaurant industry does business by offering the first android based, all-in-one restaurant management platform. With our POS at the core and the additional functionality of credit card processing, loyalty programs, gift cards, online ordering, inventory management and more, Toast makes it easier for restaurant owners and operators to optimize their business.

Toast is looking for self-motivated individuals who want to be part of a team that is transforming the way restaurants operate. You will be involved in working with Toast’s restaurant customers to set up the Toast system, train restaurant staff, build a relationship with our customers, and ensure they are successful. We are looking for candidates that have passion for mobile technology, experience in the restaurant industry, can communicate effectively, and are creative problem solvers. We move fast and have a lot of opportunity for career growth, so if you’re passionate about your work and want to be in a fun and growing industry join us! You will be helping Toast to grow our business across the US and internationally.

Required Responsibilities:

Support and cultivate a positive experience for the customer through the entire project process from implementation and installation to go-live remotely via phone and email
Lead intro calls with customers to outline process and reiterate/set/review expectations
Manage and track day-to-day logistics using internal tools including Salesforce and Google Drive, continuously moving toward project milestones
Keep customers on track with timelines of necessary tasks, status updates and meetings
Guide customers through the remote installation process of Toast POS systems remotely, including hardware and network installation and set-up
Maintain timely and complete documentation of all daily and project work, using standard methods and procedures
Perform troubleshooting and analysis of POS and associated backend systems
Consult with customers and project stakeholders regarding their operations in order to optimize their POS configuration to meet their business needs.
Collaborate with other technical staff in the testing of new software and POS technologies
Keep current with relevant technologies and maintain selected technical certifications
Apply knowledge of business and technology to identify opportunities for process improvements

Qualifications:

Committed to customer success and willing to go the extra mile to delight Toast customers
Resourceful self and time management
Excellent communication skills and ability to communicate with customers over the phone and in written communication.
1-3 years of restaurant industry experience highly desired
Familiarity with networking concepts and hardware
Demonstrates attention to detail and strong organization skills
Ability to problem solve / troubleshoot in a timely manner, evaluating challenges and using resources to propose technical solutions or alternatives based on the customer needs
Adaptable to the ever changing circumstances of working with restaurants
Strong work ethic and professionalism during challenging situations.
Experience with Salesforce or other CRM preferred

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Aja Sullivan

DEI Manager (she/her)

Baking an Inclusive Culture

An expansive diversity, equity and inclusion program

In 2023, Aja Sullivan’s DEI team is prioritizing representation, belonging and building an inclusive culture where Toasters can thrive. What is she looking forward to the most? “I am really excited to continue building our DEI external partnership strategy and understanding the impact we’re making,” she said. With a fortified internal DEI framework, Sullivan is thrilled to work on external programs, including working closely with customers, expanding Toast’s network of partnerships and highlighting her teams' great accomplishments.

I want all Toasters to feel comfortable and safely be their true selves.

Herb Dilema

Senior Director, Customer Care (he/him)

Toast Together, Grow Together

Belonging provides a foundation for employees to rise

Working in customer care for a round-the-clock business like the restaurant industry poses unique challenges and opportunities for Herb Dilema’s team. To ensure each individual feels connected and supported in their roles, Dilema has focused on ensuring everyone gets facetime with their direct managers as often as possible. By emphasizing connection on his teams, Dilema strives to make Toast feel like a home, not just a job. With this foundation of inclusion, Dilema hopes to see each individual take ownership of their career and grow with support from the company.

When an individual is able to be comfortable not only in their role but in their environment, we see their best self and in turn, we know that they will grow and prosper at Toast.

Carlos Diaz

Senior District Sales Manager (he/him)

Inclusive Remote Culture

Connecting employees all around the world

Diaz is one of the many Toasters who have always worked remotely, and will continue to do so. His team is able to connect with the territories they serve, while also strengthening their relationships with other Toasters all over the world through virtual programming and tools for collaboration. With remote employees across the U.S., Ireland and India, fostering an inclusive and engaging remote culture is a must at Toast.

Even though many of us are fully remote or hybrid, it feels like family, and everyone knows each other well. Virtual events help introduce us to other people and teams outside of our usual work environment.

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture

Volunteer in local community

Partners with nonprofits

Open door policy

OKR operational model

Team based strategic planning

Open office floor plan

Flexible work schedule

Remote work program

Diversity

Dedicated diversity and inclusion staff

Mandated unconscious bias training