Helpdesk Technician
Helpdesk Technician
Cybereason gives organizations the upper hand by taking an entirely new approach to cybersecurity with AI Hunting, the first AI-powered technology that answers the question “Am I under attack?” proactively, without manual effort.
Cybereason is looking for a helpdesk technician, with an opportunity to learn sysadmin and IT project skills. This position will be part of the Corporate IT Team and work directly with customers over the phone, email, chat, or in person to resolve incidents and problems. He or she is responsible for the deployment of hardware and software. Responsibilities include logging issues, fulfilling requests such as new accounts or password issues, and diagnosing and resolving hardware and software problems. The ideal candidate must be enthusiastic, self-motivated, hands-on, results-oriented, and a team player.
Required qualifications:
Microsoft experience including: Office 365, Windows 10, and working within an Active Directory Domain.
Apple hardware and software experience (JAMF/Casper experience a plus)
Ability to diagnose and resolve basic computer technical issues.
Proficiency in English and excellent communication skills.
Customer-oriented and cool-tempered.
Well organized and self sufficient.
Be able to lift 30lbs.
Other helpful skills:
Google Apps experience.
Atlassian products experience.
Audio Visual knowledge and skills.
More about our team
We want diverse skill sets and wicked smart people, so we can learn from each other and solve interesting/difficult problems. We don't just click the same buttons over and over. We work both independently and collaboratively with the common goal of achieving excellence and never being satisfied with mediocrity.
More about the perks
Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some killer perks: ample time off to relax and recharge, plenty of food and drinks (including beer and soda), work from home options, generous employer-paid insurance coverage for you and your family, 401k and more.