Help Desk Specialist

Are you passionate about technology and fitness and looking for an opportunity that combines those two? Are you looking for a role that is highly collaborative and has global exposure? ASICS Digital is seeking an experienced IT Support Specialist to join our Boston based IT team, reporting to our Director, Omnichannel Operations. You will help provide technical support to our teams in Boston, MA and Irvine, CA. This role is primarily focused on providing remote support for internal employees at this time.

ASICS Digital is a global division of ASICS headquartered in Boston, Massachusetts. Our goal is to build digital technologies to better connect the ASICS brand to its consumers. We are responsible for the continued development of mobile-fitness solutions such as ASICS Runkeeper and ASICS Studio, global e-commerce platforms, and other digital services that encourage people to move, get fit and stay balanced.

Responsibilities:

• Respond to Jira tickets; specific to day-to-day O365 operations, granting access to different systems and software, working to troubleshoot hardware and software issues on employees' computers, onboarding new employees, etc.
• Main systems: Jira, Slack, Azure, SNIPEIT (Hardware Inventory Management), O365 (Outlook, Teams, OneDrive).
• Provide technical support across internal departments, responding in a timely manner to service issues and requests.
• Be a primary point of contact for employees; providing direct technical support and troubleshooting.
• Log and monitor work in our Jira ticketing system.
• Create documentation to support our employees in day-to-day IT tasks and new hire onboarding.
• Manage company accounts across multiple cloud platforms.
• Monitor and maintain computer systems and networks.
• Collaborate with external vendors and internal partners within the company on various technical issues.
• Install and configure computer hardware, software, systems, networks, printers and scanners.

Requirements:

• Supported an O365 or GSuite specific environment, inclusive but not limited to implementations, day to day support/operations and migrations.
• Proven customer service-oriented, troubleshooting, self-sufficient individual.
• Someone who is going to bring a people centric aspect to work, communication and customer service.
• 3-4 years of on hands help desk experience.
• Experience maintaining a ticketing system (i.e., Jira) & Slack for communication.
• Fluent English language skills.

Become a part of the ADI community:

ADI is taking active steps towards becoming a diverse, equitable, and inclusive workplace. We aim to engage in D&I work that permeates our organization and all employees are expected to be actively involved.

-ADI is a strong, global community where we collaborate and care for each other.

-We value a diversity of opinion, everyone’s input, and increasing the number of voices at the table.

-You’ll have the opportunity to join the D&I task force, participate in affinity spaces, learn and grow on your anti-racist journey. We all need to know what anti-racist is so that everyone can talk about what it actually means. 

-We center our employees as full people. We don’t just accept difference, we celebrate it, support it, and thrive on it for the benefit of our employees, our products, and our community.

Equal Opportunity Employer Description:

At ADI, we don’t just accept diversity— we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. ASICS Digital is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or fitness level.