Toast
We power successful restaurants.
Boston, MA

Help Desk Analyst

Sorry, this job was removed at 11:45 a.m. (EST) on Friday, May 10, 2019
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Toast Overview:

We are a rapidly growing company that's revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

Job Overview:

The Help Desk Analyst will provide rockstar tech support for Toast employees in a fast paced, and exciting environment, while participating in various projects and initiatives. This is primarily a desk-side support “IT Generalist” role with some remote support involved.

What you will do:

  • Respond and troubleshoot user-submitted tickets in a timely manner, both in person and remotely
  • Field and log walk-up requests
  • Configure computers, create accounts, and issue IT training to new Toast employees
  • Create, document, and modify technical solutions, processes and procedures
  • Troubleshoot various SaaS Systems
  • Work on an after-hours support rotation (additional compensation provided)
  • Install and configure new hardware, software, and peripherals
  • Investigate VOIP and audio visual issues as they arise

Do you have the right ingredients?

  • 1-2 years of Technical Support Experience in an internal employee facing atmosphere
  • Excellent communications skills; both written and verbal
  • Expertise in supporting Mac OS and Windows.
  • Experience with Google Suite
  • Experience with a ticketing system such as: ServiceNow, Remedy, Zendesk or KACE
  • Proven ability to multitask and change priorities as needed
  • Personable, Friendly, and Outgoing - We need a people person that loves helping customers
  • Adaptable - The candidate should be able to “hit the ground running” and quickly adapt to new software frequently deployed at Toast.
  • Hungry - There is huge opportunity for growth at Toast and our ideal candidate would be willing to rapidly develop their career
  • Willing to quickly adapt to new procedures with an open mind

Bonus ingredients:

  • 2-4 years of Technical Support Experience
  • Previous experience with any of the following SaaS: Jamf, Office 365, Okta, Slack, Zoom, Robin, or BetterCloud
  • Basic networking experience (Meraki, TCP/IP, LAN, WAN, etc.)
  • Technical writing experience
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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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