Growth Success Manager at Klaviyo

| Greater Boston Area
Sorry, this job was removed at 11:09 a.m. (EST) on Friday, April 16, 2021
Find out who's hiring in Boston.
See all Operations jobs in Boston
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

The Growth Success Manager will join a team focused on nurturing the growth and retention of Klaviyo’s SMB customers. 

You thrive on data. Supporting a customer base of thousands of emerging eCommerce brands, you’ll identify segments that need support and development, and work with the team to drive adoption and success for those customers.

We are looking for a GSM that is passionate about providing the best experience to customers who are scaling their businesses with Klaviyo. This is a great opportunity for someone with a passion for customer success and aptitude for learning new technology. Ideal candidates will have a previous background in eCommerce/email marketing or serving as a trusted advisor for your customers. We are interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software at scale.

The GSM is responsible for coaching a wide variety of customers throughout the customer journey through a multitude of methods: communicating thoughtfully via 1:many or 1:1 interactions is critical to drive strong product adoption, eliminate friction for our user base, and to drive a long lasting relationship with our customers.

How You Will Make a Difference:

  • Facilitating customer success and growth throughout the customer lifecycle.
  • Supporting a rapidly growing customer base while balancing an ‘at-scale’ mentality with a customer-centric approach is crucial for the success of the GSM.
  • Onboard new clients, so they are set up for success, proactive strategic advice and guidance, respond to client questions in a timely manner, provide Klaviyo best practices to ensure clients are achieving their initial business goals.
  • Research and develop 1:1 and 1:Many customer engagement strategies through email, live training and proactive scaled at-risk outreach.
  • Deliver actionable insights and strategic recommendations to the Customer Success, Support, and Product/Engineering teams.
  • Utilizing Gainsight’s Journey Orchestrator, action insights and data into proactive outreach to mitigate churn risk and facilitate customer growth.

Who You Are:

  • 1+ years of in-role experience
  • 2+ years of account management/customer-facing experience with a track record for building and nurturing relationships and problem solving
  • Proven track record in driving product adoption through with a coach’s mentality
  • Excellent organizational and project management skills
  • Excellent communication skills via phone, video conference and email
  • Able to adapt in a quickly changing environment
  • Track record managing customer relationships through Salesforce, Gainsight or similar CRMs
  • Strong analytical skills, including experience with Excel, Tableau, or similar software, and experience turning data into insights to fuel your ideas
  • A results-driven attitude, with a bias for learning and sharing
  • Experience using email marketing/E-Commerce platforms or advising customers on marketing strategy is a plus
  • Experience developing training or educational content for a variety of audiences is a plus
  • Self-starter who thrives in both collaborative and autonomous environments.
 
Get to know Klaviyo
 
Klaviyo is the world’s leading owned marketing platform known for accelerating revenue for online businesses using the channels they own like email, web, and mobile. Enabling companies to leverage these owned marketing channels, Klaviyo makes it easy to store, access, analyze and use transactional and behavioral data to power highly-targeted customer and prospect communications. And unlike other marketing platforms, Klaviyo doesn’t force companies to compromise between advanced functionality or ease of use - so companies of all sizes are able to maximize their sales quickly. That’s why over 50,000+ innovative companies like Unilever, Custom Ink and Eventbrite sell more with Klaviyo.

Klaviyo does not tolerate and prohibits discrimination, harassment or retaliation of or against job applicants, contractors, interns, volunteers or employees by another employee, supervisor, vendor, customer or any third party.

Get to know Klaviyo

Klaviyo is a world-leading marketing automation platform dedicated to accelerating revenue and customer connection for online businesses using the channels they own like email, web and mobile. Enabling brands to leverage these owned marketing channels, Klaviyo makes it easy to store, access, analyze and use transactional and behavioral data to power highly-targeted customer and prospect communications. The company’s hybrid customer-data and marketing-platform model allows companies to grow by fostering direct, high-fidelity relationships with customers, without giving up their valuable data to Facebook or Amazon. In 2020, Klaviyo reached coveted unicorn status with a robust Series C of $200m at $4.15B valuation. Innovative companies like Unilever, Custom Ink, and Huckberry sell more with Klaviyo. Learn more at www.klaviyo.com.

Klaviyo does not tolerate and prohibits discrimination, harassment or retaliation of or against job applicants, contractors, interns, volunteers or employees by another employee, supervisor, vendor, customer or any third party.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Twitter BootstrapLibraries
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • CassandraDatabases
    • MySQLDatabases
    • RedisDatabases

Location

We're in the heart of the Financial district with easy access to public transportation and a short walk from South Station.
“Life’s Too Short To Work With Brilliant Jerks”: Klaviyo Employees Are Brilliant *And* Supportive
Watch

An Insider's view of Klaviyo

What's something quirky about your company?

The simplest way I would describe the Klaviyo office is "energy". From the minute you start your day there's an excitement that everyone is working toward the common goal of helping businesses grow. It's a pretty amazing thing to be a part of and you can really feel it.

Jon

Director of Community Management

How do you collaborate with other teams in the company?

One of the great things about working at Klaviyo is that I get to work with amazing people from across the organization. While working in Finance isn’t intuitively a role that involves a lot of collaboration - Klaviyo’s finance team has regular interactions and team syncs with Sales Ops, Customer Support and the People Team!

Tai

Staff Accountant

What are Klaviyo Perks + Benefits

Klaviyo Benefits Overview

Klaviyo pours into team members by providing a diverse and inclusive environment. We also take pride in our quality health benefits and programs. In our efforts to achieve overall happiness for Klaviyos, we offer competitive salaries and 401K planning through Principal. Protect yourself against hardships with life and disability insurance, continue learning and developing with tuition reimbursement, and achieve peace with Headspace. Additional perks include unlimited vacation time, employee referral bonuses, commuter expenses, fitness reimbursements, free books, and a thriving company atmosphere.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
We have a diversity and Inclusion committee that sponsors monthly company-wide activities to educate and enrich our employees.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Klaviyo employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Disability insurance that covers 60% of annual salary.
Dental Benefits
Our dental plan covers : 100% for preventative care., 80% for basic restorative, 50% for major restorative.
Vision Benefits
Our vision benefits plan covers 100% for annual eye exams with $150 for glasses and contact lenses.
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary up to 300k.
Wellness Programs
Onsite Gym
Team workouts
Live virtual Yoga
Mental Health Benefits
For example, free access to Headspace meditation app
Retirement & Stock Options Benefits
401(K)
Klaviyo's 401k plan offers stocks, bonds and international index funds to choose from.
401(K) Matching
Company Equity
Klaviyo offers equity packages to full time employees.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave.
Flexible Work Schedule
Klaviyo provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Klaviyo offers unlimited time off.
Paid Holidays
Paid Sick Days
Klaviyo offers unlimited time off.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Klaviyo offers Tax preferred transit and parking plans for employees.
Company Outings
Klaviyo Hosts bi-annual company parties and milestone celebrations when targets are reached ! ( usually once a year)
Game Room
Klaviyo offers ping-pong tables, and a number of different gaming consoles for employee use.
Stocked Kitchen
Klaviyo offers a WELL STOCKED FREE kitchen with snacks and drinks for all employees.
Some Meals Provided
Klaviyo often surprises employees with free breakfast or meals and Free lunch on Wednesdays for all!
Happy Hours
Happy hours are hosted Once per week on Fridays!
Parking
There is a parking garage in the building.
Recreational Clubs
Fitness Subsidies
Klaviyo offers 3 months of subsidised gym membership.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $3000 for continuing education.
Diversity Program
Lunch and learns
Klaviyo hosts weekly Lunch and Learns.
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
More Jobs at Klaviyo88 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Internships
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Content
Marketing
new
Boston
Content
new
Boston
Content
new
Boston
Product
new
Boston
Marketing
new
Boston
Data + Analytics
new
Boston
Developer
new
Boston
Developer
new
Boston
Operations
new
Boston
Marketing
new
Boston
Marketing
new
Boston
Developer
new
Boston
Product
new
Boston
HR + Recruiting
new
Boston
HR + Recruiting
new
Boston
Data + Analytics
new
Boston
Design + UX
new
Remote
Design + UX
new
Remote
Design + UX
new
Boston
Design + UX
new
Boston
Content
new
Boston
Design + UX
new
Boston
Developer
new
Boston
HR + Recruiting
new
Boston
Developer
new
Boston
Developer
new
Boston
Developer
new
Boston
Product
new
Boston
Developer
new
Boston
Developer
new
Boston
Content
new
Boston
Developer
new
Boston
Developer
new
Boston
Sales
new
Boston
Data + Analytics
new
Boston
Product
new
Boston
HR + Recruiting
new
Boston
Operations
new
Boston
Data + Analytics
new
Boston
Internships
new
Boston
Internships
new
Remote
Internships
new
Remote
Operations
new
Boston
Data + Analytics
new
Boston
Operations
new
Boston
Operations
new
Boston
Operations
new
Boston
Marketing
new
Boston
Data + Analytics
new
Remote
Operations
new
Boston
Developer
new
Boston
HR + Recruiting
new
Boston
Finance
new
Boston
Data + Analytics
new
Remote
Design + UX
new
Remote
Design + UX
new
Boston
Design + UX
new
Boston
Marketing
new
Remote
Project Mgmt
new
Remote
HR + Recruiting
new
Boston
Developer
new
Boston
Finance
new
Boston
Finance
new
Boston
Data + Analytics
new
Boston
Operations
new
Boston
Sales
new
Boston
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Klaviyo's full profileSee more Klaviyo jobs