Fraud Prevention Specialist

| Greater Boston Area
Come join the LevelUp team at our HQ in Boston to help build the next-generation mobile payment network, connecting restaurants and guests with a seamless customer experience that blends analytics, loyalty, and rewards.
We take pride in our inclusive and collaborative team atmosphere that encourages constant learning and growth, and empowers our employees to use their unique strengths and perspectives to make the biggest impact possible. And if we can have some fun, eat tons of food and win the Boston Business Journal’s #1 Best Place to Work Award (which we did!) along the way, even better. If you’re looking for a diverse, creative, hard-working team to solve exciting new problems with - look no further!
Summary:
As a Fraud Prevention Specialist you will be responsible for monitoring and preventing fraud on the LevelUp platform through individual action and coordination with other internal departments. An effective specialist must be adaptable to constantly evolving fraud vectors using a combination of technical skills and intellectual curiosity. An appreciation of how fraud impacts all relevant stakeholders is necessary to balance effective fraud mitigation with competing stakeholder interests.

Responsibilities

  • Monitor existing alerts through a manual review process to create friction for suspect users while limiting friction for legitimate users
  • Leverage the alert and review process to iterate on existing alerts and identify emerging patterns of behavior to design new alerts
  • Investigate the business impact of fraud vectors to support new or improved initiatives for fraud mitigation projects
  • Serve as a frontline point of contact for fraud inquiries from other internal departments to be actioned or escalated

Qualifications & Background

  • Are a self starter who can operate both independently or collaboratively depending on the needs of the business
  • Are familiar with writing SQL queries or can demonstrate a capability and willingness to learn new skills quickly on the job
  • Have strong attention to detail and are both naturally inquisitive and skeptical
  • Are adept at applying a conceptual understanding of systems rather than simply a prescribed set of processes
  • Thrive within a dynamic environment often with less information than desired under time constraints that require quick and decisive decision making

Bonus Points

  • Have previous experience with fraud and abuse mitigation and/or chargeback management
  • Have a wry sense of humor
  • Appreciate the incomparable and unassailable nature of dogs

Benefits & Perks

  • Free catered lunches from the businesses in the LevelUp ecosystem plus LevelUp credit to spend wherever we are accepted
  • A never ending amount of coffee beans to make whatever suits your fancy and a snack closet that’s constantly stocked with a variety of snacks ranging from super healthy protein bars to a delicious bag of greasy chips.
  • Incredible benefits package 100% paid for by the company including Medical, Dental, Vision, Medical Deductible Reimbursements, Disability & Life Insurance, Optional Life Insurance and Pet Insurance
  • 401(k) with company match and a wide variety of investment options
  • Monthly Tax-Free Cell Phone allowance
  • Flexible Unlimited Vacation Policy
  • Generous and Fair Parental Leave
  • Casual office environment where jeans and flip flops are acceptable. #NoSuits
  • Convenient access to the MBTA via red, green, orange line & Commuter Rail (Downtown Crossing Station, Park Street & South Station are a few blocks away)

LevelUp connects restaurants and guests with a seamless customer experience that blends analytics, loyalty, and rewards. LevelUp brings its technology to market in multiple ways: embedded into partner restaurant apps to provide a full-stack customer engagement solution; via an open developer platform that powers over 200 mobile apps; and through the LevelUp's partner distribution channels, which lets consumers order ahead and avoid the line at their favorite lunch spots using the apps already on their phone. Based in Boston, MA. LevelUp is backed by leading investors such as Google Ventures, Highland Capital and JPMorgan Chase and powers the mobile experiences for top brands like Chase Pay, Pret A Manger, Potbelly, Tropical Smoothie Cafe, Equinox, Steak ‘N Shake, Dunn Bros Coffee, Argo Tea & sweetgreen. LevelUp is used by over 12MM customers paying at over 100,000 locations nationwide. LevelUp is an equal opportunity employer that values diversity. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, or status as an individual with a disability.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • RubyLanguages
    • AndroidLanguages
    • iOSLanguages
    • Factory GirlLibraries
    • RspecLibraries
    • httpartyLibraries
    • ASP.NETFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • JIRAManagement
    • SalesforceCRM

Location

We are in the heart of downtown Boston's financial district, easily accessible by bus and train, and surrounded by tons of restaurants and amenities.
1 Federal Street, Boston, MA 02110

Insider's spotlight

What’s the vibe like in the office?

It's fun coming to work because there's a constant buzz in the office. Everyone's excited to be here, working on big things, but also having fun collaborating and just being around each other. The marketing team is really tight knit- even though we're busy heading up our own projects, we make sure to take time to catch up on what we're up to.

Dyan

Growth Marketing Manager

How has your career grown since starting at the company?

The sales career path I set out to conquer led me down a very different path than I expected. I recognized an opportunity to contribute to the success of the company in a different way– by supporting our hiring efforts and growing our HR department. I had little to no experience, but I proved very quickly that I was hungry to learn.

Ashleigh

HR Princess

How do your team's ideas influence the company's direction?

Our inside sales team lives on the company's front lines, playing an integral part in our growth strategy. Our sales team has direct access to our CSO, CEO and the entire marketing team. Their feedback, ideas, and suggestions -- even down to who they choose to call day in and day out ultimately define who our next client becomes.

Kathleen

Inside Sales Manager

What are LevelUp Perks + Benefits

LevelUp Benefits Overview

LevelUp provides full health benefits, in addition to deductible reimbursement. We match your 401(K) contributions to 25% (up to $1,000). There are many chances to get to know your colleagues: happy hours, outings, or during the monthly company-wide meetings.

Each employee gets a monthly allotment of credit to use on the LevelUp App. We provide lunch a few days out of the week, but encourage our employee's to step away from their desk and choose one of the restaurants nearby that use LevelUp! We have a stocked kitchen with healthy (and non-healthy) snacks, and a beer fridge. LevelUp also helps you get to work with a monthly CharlieCard.

We encourage you to be your true self, because we believe that is what makes LevelUp so unique.

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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