Requirements Qualifications

• 5-10+ years experience in a technical operations role
• 1+ years' startup experience
• Experience using SaaS and productivity tools, such Slack, Salesforce and Asana
• Strong communicator and forward thinker
• Effective meeting planner and runner-we want to see the template you use for meeting agendas

Candidate Characteristics

• Comfortable communicating with and coordinating remote work with contractors
• A meticulous worker; nothing delights you more than a pristine spreadsheet
• Strong analytical and documentation skills
• Curious and ambitious, excited to learn the ins and outs of Soofa's product
• Love of working cross-departmentally with many stakeholders
• Warm, empathetic, people-first approach to everything you do

Bonus Points For

• Experience with ticketing system such as Zendesk or Freshdesk
• Any firmware or software experience is a plus

Benefits

• Best of both worlds: Soofa's Cambridge HQ is open, safe, and compliant for anyone who wants to use it; or, work from anywhere
• Free short- and long-term disability and life insurance
• Generous healthcare, dental, and vision plans
• Paid family time and parental leave
• Flexible PTO
• Dog-friendly office
• Virtual and in-person team events
• Company culture focused on talent development and caring personally

Soofa is an Equal Opportunity Employer that does not discriminate on the basis of race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, pregnancy or pregnancy-related condition, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Soofa is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.