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Facility Coordinator

| Greater Boston Area

We’re not your traditional tech company. We recognize that talented people often come from outside the tech space. No matter what your background is, there’s a place for you at Toast. We’ve 86’d the conventional workplace for one where people can truly bring their full selves to work. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive. 


Bready to make a change?

This position will work with the Workplace Experience & Real Estate team to ensure all Toast facility requests and work orders are handled in an efficient and timely manner. Our ideal team member is personable, quick to smile, and ready to take on any task. This employee will be responsible for office appearance while striving to provide an engaging hospitality-like experience for all employees and guests. This individual will balance time and energy between the Fenway office, Woburn Warehouse and other Boston offices as required.


About this Roll*

  • Act as primary point of contact for day to day facilities related requests or comments.
  • Monitor, prioritize, and report on all incoming facilities service tickets.
  • Provide reports on open and closed work orders including status and progress
  • Acts as the main vendor coordinator for all facility and maintenance related issues including:
    • Build working relationships with vendors, landlord maintenance team, workplace experience team, real estate team, and our toasters!
    • Maintain and verify accuracy of vendor contracts while enforcing Toast policy and procedure
    • Assigns work orders and routine maintenance to multiple technicians, subcontractors and vendors and establishes SLAs and KPIs for completion
    • Creates vendor files on proposals and work orders and checks accuracy on completed paperwork submitted by vendors. 
    • Work with vendors on billing and invoicing for services rendered
  • Assure facility related supplies are ordered and stocked - (i.e reasonable accommodations for work space, replacement pieces, chairs, etc.).\
  • Assist with reconciliation of our monthly credit card expenditures for facilities related items
  • Assist in the coordination and implementation of emergency planning initiatives for Fenway office
  • Assist with any facility related needs for employee engagement activities.

Do you have the right ingredients?

  • 2-3 years experience in facilities or property management 
  • Experience in digital work order systems (Service Now) or other.
  • Possess an all-star attitude- A self-starter, you believe yourself to be creative, fun, good humored and approachable
  • A quick thinker with an excellent work ethic who can adapt and rapidly shift gears as needed
  • Articulate- strong verbal and written communication skills, with both internal customers and external vendors
  • Exhibited exemplary organization, problem solving, and collaboration skills
  • Able and willing to do heavy lifting (rearrange furniture, move boxes). Physically must be able to lift and carry 50lbs
  • BA preferred
  • Work schedule: 40 hours, must be available to start as early as 6am and stay as late as 10pm to assist with vendor coordination. On call in emergency situations.
  • Travel between our Boston properties (Fenway, Woburn, WeWork Boston)
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
Toast values candidates with varied backgrounds — and these 3 employees prove it
Watch

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Associate Technical Sourcer, Previously: Software Engineer

How has your career grown since starting at the company?

I began as an Implementation Engineer, moved into instructional design, and now I am in my dream role as a Product Manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
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