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Executive Assistant + Team Support

| Somerville

The Role

Working closely with our CEO and Senior Leaders, the Executive Assistant will serve a critical support role with dynamic teams at MedTouch. Your proactive support style and impeccable attention to detail will enable our leaders to maximize time and accomplish more. As a master of initial impressions, you’ll thrive in engaging visitors and keeping the office in tip-top shape. Your ability to simultaneously juggle several requests will set you up for success and enable many others to put their best foot forward. This role necessitates incredible perspective, optimism, and flexibility – assuming a posture of, “nothing is above or beneath me”.

In this role you will:

Support our CEO

  • Assist with a variety of urgent and sensitive tasks, producing high quality and time sensitive results coordinating calendars, preparing internal and external meeting spaces and presentations, and the like.
  • Attend meetings on behalf of the CEO and record thorough notes and minutes, including communication of executive reporting and updates.
  • Provide proactive and detail-oriented support that guarantees our CEO is consistently informed, prepared, and highly leveraged.
  • Manage the research and documentation of client and buyer personas and contact profiles, as well as managing client facing communication.
  • Manage complex travel arrangements and adjust as needed based on shifting schedules, business needs, etc.
  • Manage and help prioritize a complex calendar, discerning the importance of requested meetings versus pressing project deadlines.
  • Exercise extraordinary multi-tasking skills to solve pressing needs and keep longer term initiatives moving forward all at once.

Oversee the office

  • Serve as the first point of contact for our Somerville location, ensuring guests and team members are welcomed and accommodated for.
  • Track and proactively restock office and kitchen supplies.
  • Review and submit office expenses and organize executive spending.
  • Maintain and enhance the Boston office environment, demonstrating creativity and organizational stamina.
  • Contribute to the facilitation and coordination of office events and visitors.
  • Masterfully coordinate conference and call room usage, proactively resolving any conflicts.
  • Support the logistics for conferences and marketing events. Including:
    • Track and manage related tasks and promotional efforts (hotel reservations, furniture orders, client appreciation gifts, other giveaways)
    • Manage logistics/shipment of materials to conferences

The Fit

The job is just right if you have:

  • A minimum of 3+ years’ experience in fast-paced, high volume administrative support, executive assistant, coordinator or similar role.
  • Expert-level written and verbal communication skills, including experience supporting or interfacing with executives.
  • An appreciation for first impressions and a palpable sense of professionalism.
  • Tenacity and foresight: you can resourcefully gather the information necessary to drive a project forward.
  • Expert organizational skills and the ability to prioritize competing objectives.
  • A cool, calm, and collected demeanor i.e. You’re not overwhelmed easily; even under pressure of deadlines, you remain confident, poised and positive.
  • High emotional intelligence and sensitivity to protect confidential materials and discussions.
  • Pride in the small, but inevitably important details.
  • Expert-level skills with MS Office suite including PPT, Excel, Word as well as MS Outlook.
  • A completed Bachelor’s Degree in a relevant discipline.

Bonus Points

  • Previous experience in a small, high-growth organization, preferably a professional services organization or software/ technology organization.
  • Experience building processes and best practices with little or no direction.
  • Previous experience supporting executive leaders.

What We Can Offer You

  • Fifteen vacation, five sick, and three paid personal days, plus nine company holidays and additional time off as needed.
  • Healthcare, Dental and Vision coverage as outlined in the company benefits overview.
  • 401(k) plan options and matching.
  • Short Term Disability Insurance, Long Term Disability Insurance, and Life Insurance.
  • Flex spending account for out-of-pocket medical expenses.
  • Dedicated budget for individual and team training and education purposes.
  • Company sponsored charity opportunities.
  • Seriously awesome people to work with and an employee happiness budget.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PHPLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • Twitter BootstrapLibraries
    • vue.jsLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • SymfonyFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • PhotoshopDesign
    • BasecampManagement
    • JIRAManagement
    • DrupalCMS
    • SitecoreCMS
    • SalesforceCRM
    • MailChimpEmail


We're in the middle of great restaurants and shopping in Somerville's Assembly Row, right off the orange line!

An Insider's view of MedTouch

How would you describe the company’s work-life balance?

This job has not only allowed me to grow my career but has allowed me to be a great parent as well. I can be there for my children and still be a success!


Account Director

How do you collaborate with other teams in the company?

Collaboration is in it’s greatest form during our thorough client roadmapping process. It involves every team member working together to create realistic project scope and estimates.


Senior User Interface Developer

How has your career grown since starting at the company?

When I started with MedTouch 5 years ago, I had no software or healthcare experience. In my time here, I’ve been able to pursue my technical interests on three different teams! Thanks to the support of my knowledgeable co-workers, I’ve become well-versed in all aspects of our industry and can better help our clients achieve their project goals.


Manager of Delivery

How do you make yourself accessible to the rest of the team?

My goal is to provide insight & help my team process through issues that arise. This enables each person to own the solution, while also empowering them to be more confident handling similar client matters moving forward. Being an available resource for the team rather than simply providing the “right” answer makes us a stronger team together.


Vice President of Client Services

What’s the vibe like in the office?

The Medtouch vibe is a great balance of fun loving and professionalism. The kind of place where you’re happy to be because the people are both awesome and brilliant. Good vibes.


.NET Developer

What are MedTouch Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Some Meals Provided
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns

Additional Perks + Benefits

Our employees also enjoy exclusive discounts to many of the shops and restaurants in Assembly Row!

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