As a Customer Success Manager for Enterprise Accounts, you’ll be managing a portfolio of our Enterprise/Named clients - driving adoption and outcomes leading to renewals, expansion, and advocacy across your client base.
What You’ll Do

Partner with our clients to deliver predictable outcomes and experiences for their clients and predictable growth for their business by:

• Delivering and communicating ROI for our clients, throughout the customer lifecycle
• Being the trusted partner for the customer on use-case and product functionality
• Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed
• Collaborate closely with Renewal Managers and Account Managers to support renewals and expansion opportunities
• Identify opportunities for customers to act as Thought Industries advocates (e.g. testimonials, case studies)
• Represent the voice of the customer to inform our sales process and product roadmap
• Quarterbacking experiences by various cross-functional teams at Thought Industries, on behalf of the customer

What We’re Looking For

• Ideally 4+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role
• Experience in working with complex, multi-divisional, multi-geographical customers
• Strong leadership skills
• Impressive executive presence and communication abilities
• Ability to create structure in ambiguous situations and design effective processes
• Bias for action
• Passion for technology and for being a part of a fast-growing SaaS company
• Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Professional Services)
• BA/BS (MBA/Master a bonus)