Enablement Manager, Client success at Mirakl

| Somerville
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Mirakl is powering the platform economy by providing the leading technology and partner ecosystem needed to launch an eCommerce marketplace. Thanks to one of the largest fundraising rounds ever made by a french start-up, Mirakl recently became one of the most promising unicorns and plans to hire over 1,000 talented individuals over the next 3 years. We are:

  • The global leader in marketplace platform software, at the heart of digital transformation of the world's largest organizations
  • A global company, headquartered in Paris, with 340+ employees and offices in Boston, London, Munich, Barcelona, Stockholm, Sydney and São Paulo
  • A rapidly growing organization that just raised a $300M Series D round of funding from prestigious investors bringing our valuation to $1.5B
  • Enabling over 200+ of the world’s leading B2B and B2C companies including Urban Outfitters, Hewlett Packard Enterprise, Best Buy Canada, Carrefour, Siemens, and Toyota Material Handling USA, Inc. to offer more, learn more, and sell more
  • True to our core values of: Innovate & Inspire, Satisfy & Empower Clients, Get Things Done, Go Above & Beyond, and Work Hard Together

To support the rapid adoption of the marketplace model and further accelerate our growth, Mirakl is looking for a Client Success Enablement Manager.

The Role

The Client Success Enablement Manager will report into the Senior Director of Sales Enablement but work very closely with the EVP of Customer Success, Americas. You will be responsible for working with teams across the organization to design, develop and deliver enablement tools and programs (onboarding & continuous learning) that enhance the performance of Mirakl’s Client Success and Solutions Consulting teams under broader Customer Success division. The ideal candidate will have a thorough understanding of customer success skillsets, content, communications and project management. Responsibilities include:

  • Manage the design, development and delivery of enablement programs, communications and tools in line with the Customer Success strategy to increase productivity and performance.
  • Produce eLearning content and videos.
  • Design and deliver assessment & certification programs & relevant program KPIs.
  • Coach internal resources on how to deliver courses and roll out resources (Train the Trainer).
  • Clearly communicate progress on enablement projects to key stakeholders and set clear expectations for the anticipated use.
  • Deliver a blended learning model that includes instructor led (classroom), event based, live web and self-paced training, incorporating training paths and content into online learning and content management platforms.
  • Provide insights to the global customer success leadership on the use and performance of enablement resources, as well as any feedback you’ve received.

Requirements

  • Bachelor’s degree
  • 7+ years' experience designing, developing and delivering enablement programs and content within Technology company
  • Instructional Design experience (producing content with e-learning tools like articulate 360, camtasia, video editing software)
  • Ability to lead cross-functional teams to deliver key project milestones on schedule
  • Ability to facilitate virtual or classroom sessions
  • Proficiency in relevant technology—including but not limited to Asset Management (Highspot), Learning Management Platforms (Docebo), Salesforce
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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • SpringFrameworks
    • PostgreSQLDatabases
    • RedisDatabases

Location

Our office is located in bustling Davis Square, close to several fun bars and restaurants. We are easily accessible by the Red line and buses.

An Insider's view of Mirakl

What's something quirky about your company?

We do things with a French flair; champagne to celebrate big successes and 5 weeks PTO for everyone. Everyone is supportive of their team-members and other functions. This makes it a super fun environment and you’re always learning from your peers. We love hanging out with each other both at work and after work.

Kamal Kirpalani

VP Sales & GM, Americas

What does your typical day look like?

A typical day for me means working on different projects with teams around the globe. As the head of the seller recruitment practice at Mirakl, I am identifying brand and vendor partners who will successfully grow our client's Marketplace business. A big part of my day is also spent mentoring my spent mentoring my team to become client advisors.

Sabreena Khan

Team Lead, Seller Recruitment

What are Mirakl Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can contribute up to $2750 annually to their FSA.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga.
Retirement & Stock Options Benefits
401(K)
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Coffee & Espresso, tea, and snacks
Some Meals Provided
Happy Hours
Parking
We offer employees Free on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks
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