Director, Toast Payments

| Greater Boston Area

Toast Overview:

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

Job Overview:

The Director of Toast Payments is a senior role at Toast who will lead, scale and manage the Toast Payments team. End-to-end responsibilities include strategic initiative planning and execution, team management, Toast Payments customer experience and day-to-day operations. The Director will partner cross-functionally with Sales, Sales Engineering, Sales Enablement, Support and Restaurant Success to drive superior customer experience in addition to partnering with Data Science and Business Systems to increase operational efficiency and scale in a hyper-growth environment. This is a unique opportunity to take on a critical management role at one of the fastest growing SaaS companies of all-time.

What You Will Do

  • Lead and manage the Toast Payments team (10+ and growing)
  • Own and deliver a best-in-class, truly delightful, Payments experience to Toast restaurants, prospects and internal teams by strategizing, prioritizing and managing end-to-end communications cycle for customers and prospects
  • Maintain and drive SLAs and accountability through KPI establishment and metrics management
  • Become a subject matter expert regarding Toast’s payment solutions, deeply understand the payments value proposition and how Toast Payments specifically meets restaurant needs
  • Ability to identify and translate Toast Payments business needs into well-defined process, policies and procedures
  • Serve as the escalation point as needed for Sales/Sales Engineering and Customers Success
  • Understand market dynamics around payments pricing and advise on pricing strategy
  • Own all payments data analysis

Do you have the right ingredients?

  • 8+ years of experience in relevant field
  • Strong leadership and organizational skills
  • Ability to act as a positive, self-motivated leader who can inspire others to rise to new challenges
  • Drives progress cross-functionally and very comfortable working across complex organizations
  • Metric driven and operationally minded
  • Excellent written and verbal communication skills
  • Must be highly motivated and able to work within tight deadlines

Bonus ingredients

  • Experience training, coaching and developing a large team of subject matter experts
  • Has managed a budget and a department
  • Experience in investment banking
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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