Toast
We power successful restaurants.
Boston, MA

Director, Toast Payments

Sorry, this job was removed at 11:05 a.m. (EST) on Monday, May 6, 2019
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Toast Overview:

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

Job Overview:

The Director of Toast Payments is a senior role at Toast who will lead, scale and manage the Toast Payments team. End-to-end responsibilities include strategic initiative planning and execution, team management, Toast Payments customer experience and day-to-day operations. The Director will partner cross-functionally with Sales, Sales Engineering, Sales Enablement, Support and Restaurant Success to drive superior customer experience in addition to partnering with Data Science and Business Systems to increase operational efficiency and scale in a hyper-growth environment. This is a unique opportunity to take on a critical management role at one of the fastest growing SaaS companies of all-time.

What You Will Do

  • Lead and manage the Toast Payments team (10+ and growing)
  • Own and deliver a best-in-class, truly delightful, Payments experience to Toast restaurants, prospects and internal teams by strategizing, prioritizing and managing end-to-end communications cycle for customers and prospects
  • Maintain and drive SLAs and accountability through KPI establishment and metrics management
  • Become a subject matter expert regarding Toast’s payment solutions, deeply understand the payments value proposition and how Toast Payments specifically meets restaurant needs
  • Ability to identify and translate Toast Payments business needs into well-defined process, policies and procedures
  • Serve as the escalation point as needed for Sales/Sales Engineering and Customers Success
  • Understand market dynamics around payments pricing and advise on pricing strategy
  • Own all payments data analysis

Do you have the right ingredients?

  • 8+ years of experience in relevant field
  • Strong leadership and organizational skills
  • Ability to act as a positive, self-motivated leader who can inspire others to rise to new challenges
  • Drives progress cross-functionally and very comfortable working across complex organizations
  • Metric driven and operationally minded
  • Excellent written and verbal communication skills
  • Must be highly motivated and able to work within tight deadlines

Bonus ingredients

  • Experience training, coaching and developing a large team of subject matter experts
  • Has managed a budget and a department
  • Experience in investment banking
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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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