Director of Professional Services

| Greater Boston Area | Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

The Director of Professional Services is responsible for managing the delivery and business operations of all BitSight professional services. This includes ensuring that customers receive positive business outcomes from the services delivered and have a positive customer experience. This role is also responsible for defining service offerings, and assisting with marketing and selling professional services to prospective and existing customers. Additional responsibilities include recruiting, onboarding, and managing a team of advisors, consultants and delivery partners. We are looking for an experienced leader with strong operational, organizational, and collaboration skills to help build and scale our Professional Services operations. 


Current services include, but are not limited to BitSight Advisor Services. BitSight Advisor Services provide dedicated or semi-dedicated resources to navigate the complexities, changes, and challenges of managing security ratings and third-party risk. Advisors help our customers scale risk and security programs, manage third-party collaboration and meet business requirements by establishing best in class Third Party Risk and Security Performance Management programs.


This position reports to the Vice President of Solutions Consulting and will partner with local and global leaders in Customer Success, Support, Product Marketing, Product Management, and Engineering to ensure customer happiness. This position is based in Boston.


Key Responsibilities

  • Lead the development of Professional Services offerings and methodologies, working closely with Marketing to generate collateral and execute campaigns.
  • Engage with customers to understand opportunities to enhance the value of the BitSight platform through services. Partner with Sales team to qualify, scope and sell engagements.
  • Manage the operations of Professional Services so that projects and deliverables are completed on-time and within budget, and at a high level of customer satisfaction.
  • Identify and proactively manage risks, resolve issues and escalate where appropriate to drive successful customer and business outcomes.
  • Consolidate and document best practices for achieving maximum value from the platform. Identify opportunities for the PS team to extend the platform by engineering reusable solutions that can be used internally and by customers to maximize the value of the platform.
  • Collaborate with Product Management and Engineering leaders to incorporate best practices and PS built deliverables into the platform, and to drive the overall extensibility of the platform.
  • Forecast utilization, billings, and staffing needs (both long- and short-term)
  • Develop and maintain up-to-date profiles of skills, knowledge, and competencies for the PS team
  • Partner with various teams around the organization, including: Sales and Sales Ops, to ensure resources are aligned with short- and long-term demand
  • Report on staffing, utilization, project health, and financial performance for Senior Leadership and our Board
  • Forecast utilization, billings, and staffing needs (both long- and short-term)

Qualifications

  • 10+ years of relevant work experience in building and running professional services organizations in B2B SaaS companies. 
  • Experience in Cyber Security, Information Security Risk and/or Third Party Risk is preferred.
  • Demonstrated ability leading a customer-facing team — strong people management, coaching, and development experience.
  • Successful ownership of seven-figure revenue targets.
  • Superior communication skills and the ability to leverage data to influence outcomes.
  • Proven track record of success.
  • High level of business acumen and understanding of how revenue leaders work and think.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • HBaseDatabases
    • MemcachedDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases

Location

111 Huntington Ave, Boston, MA 02199

An Insider's view of BitSight Technologies

How would you describe the company’s work-life balance?

"My Days" are company wide days where we're encouraged to not work, and instead simply enjoy our day in whatever manner we choose; I didn't know this existed in a flourishing company and it's refreshing to work for a company that not only cares about your professional well being, but also your personal

Ben Daniels

Sales Development Rep

What are BitSight Technologies Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications
More Jobs at BitSight Technologies16 open jobs
All Jobs
Finance
Dev + Engineer
Marketing
Operations
Product
Sales
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView BitSight Technologies's full profileSee more BitSight Technologies jobs