Patient Safety at Iora Health

The Patient Safety team at Iora Health promotes and supports our relentless commitment to deliver the safest, highest quality care to our patients and support our care team members in that commitment. Together, we (patients, care teams, functional teams and leadership) are building a culture and system where we listen, learn and improve the way care is delivered.

The Role

This is an amazing leadership opportunity for someone with significant patient safety experience who is looking to play a critical role in a high growth, innovative healthcare company. The primary purpose of this position is to shape the vision and advance patient safety at Iora Health, promoting a culture of safety and the elimination of avoidable harm.

This position will report directly to Iora’s Chief Medical Officer and will be based here in Boston, MA.

Key Responsibilities

• Shape vision for patient safety at Iora, including serving as a champion of our culture of safety.
• Develop effective plans to implement that vision, including managing ongoing initiatives across the organization
• Build and operate appropriate safety infrastructure, which includes incident follow-up and analysis, reporting and prioritization
• Foster a culture of safe practices to reduce error and improve patient outcomes by building strong relationships with practice, market and functional leaders across the company.
• Assess compliance with national and local patient safety standards; collaborate in the design and implementation of solutions to address gaps. Serve as a resource to front line colleagues.
• Know and monitor areas of organizational risk and compliance as it relates to patient safety.
• Emphasize proactive harm prevention for patients by supporting the development and implementation of effective programs, policies, and activities.
• Review reported incidents and work collaboratively with care teams to conduct root cause analysis into serious issues and near misses.
• Coordinate analysis and prioritization of patient safety initiatives with colleagues responsible for quality initiatives, care model design and training as well as with leaders of practice & market operations
• Lead Iora’s Safety Committee and collaborate with key legal and compliance colleagues to ensure appropriate risk management.
• Contribute to care model design work (including role design) to ensure that patient safety priorities are being addressed
• Manage the budget related to patient safety work (e.g. training programs, third party consultants and vendors).

Qualifications

• Bachelor’s degree required
• Has completed trainings and/or certifications specific to patient safety within last 2-3 years
• 3-5 years experience leading patient safety initiatives in an ambulatory environment, primary care environment a plus.
• Experience with investigating incident reports and conducting root cause analyses; familiarity with risk management
• Proven ability to build effective organizational systems and processes
• Appreciation for care model innovation and improvement
• Ability to balance planning, building and working “hands on”; proven project management skills
• Deep knowledge of best practices in patient safety; facility with national patient safety resources and networks
• High level of comfort working with data; analytic skills that inform clear prioritization
• Well-honed influencing skills: able to make a compelling case for prioritization and action
• Excellent communication skills (written and oral); very strong interpersonal, relationship building skills
• Strong orientation to detail
• Ambitious, hungry to make an impact; positive, can-do attitude, solution oriented

About Iora Health

Iora Health (www.iorahealth.com) is restoring humanity to healthcare by building a simple yet radically different primary care model from scratch: we know each of our patients as true individuals, and proactively provide them the unique combination of care, support, and inspiration they need to live their best life.