Berlin Brands Group (BBG), one of Europe’s largest digital companies, now expanding to the USA! 

BBG creates, builds, buys, and scales consumer brands globally. Our scalable infrastructure and profitable commercial model is driving hyper-growth, last year reporting 2020 revenues of 750M$. Our products are sold across channels including direct to consumer e-commerce, online marketplaces including Amazon, and wholesale to retailers and distributors. Our passion lies in kitchen appliances, garden & living, sports and HiFi. Our largest and best-known brands are Klarstein, Auna, Blumfeldt and Capital Sports. These are just a few examples within our portfolio of over 23 consumer product brands that is rapidly expanding. 

We distribute over 3,700 products to consumers in 28 countries worldwide. BBG is now over 1,000 employees strong, working in locations spanning the globe – from Europe, UK, USA, to Asia. Our global headquarters is in Berlin, Germany and we are now rapidly expanding our business.

BBG has exciting plans for the USA market and is investing in world-class logistics and fulfilment, innovative digital marketing, e-commerce, marketplace development and other sales channels. To fuel this growth, we are looking for talented and motivated colleagues like you to join us in shaping the DNA of BBG USA. 

We are currently seeking a Director Operations - USA. This newly created and high impact role will be primarily based at our planned USA headquarters in Boston, with flexible and hybrid office/home working options. Occasional travel internationally will be required.

Your role:

• Execute the roadmap of our operations department for the USA
• Oversee all aspects of operations in the USA - including supply chain, logistics, fulfillment, customer service 
• Collaborate with executive-level management in the development of performance goals and long-term operational plans
• Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration
• Set strategic goals for operational efficiency and increased productivity
• Work with project managers in the development of financial and budgetary plans
• Analyze current operational processes and performance, recommending solutions for improvement when necessary

Your responsibilities: 

• Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives
• Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals
• Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks
• Devise strategies to ensure growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs
• Uphold organization policies and standards, ensuring legislative regulations are followed
• Work closely with human resources to lead team with integrity and establish and maintain a trusting, inclusive, and productive environment

Your profile:

• Bachelor’s degree in business administration or related field
• 10+ years senior leadership role in the appropriate field
• Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management
• Proven ability to plan and manage operational process for maximum efficiency and productivity
• Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands
• Strong working knowledge of industry regulations and legislative guidelines
• Experience with budget and business plan development
• Proven ability to develop innovative solutions for increased productivity
• Superior negotiation skills in both internal and external settings
• Masterful organizational, communication, and leadership skills, demonstrated by previous professional success
• Strong working knowledge of data analysis and performance metrics using business management software (e.g., SAP, ERP, CRM)

We offer:

• A once-in-a-lifetime challenge working in the exceptionally fast-paced working environment of a hyper-growth international business.
• Challenging projects with plenty of entrepreneurial freedom in one of Europe's leading e-commerce companies expanding in the USA.  
• You will be supported by a team of highly skilled and dedicated colleagues.
• US headquarters in Boston, with flexible and hybrid office/home working options.
• We celebrate success together at numerous company events, currently digital.
• Opportunities for professional development, language courses as well as team training and coaching.
• Company benefits such as 30% discount on products from our own shop.
• Very competitive health benefits & coverage, inspired from our European roots. 
• Balanced and fair vacation policy