About The Opportunity

Grubhub is dedicated to connecting hungry diners with our wide network of restaurants across the country. Our innovative technology, easy-to-use platforms and streamlined delivery capabilities make us an industry leader today, and in the future of online food ordering. 

We strive to create a workplace that reflects the diversity of our customers and the communities we serve. When you join our team, you become part of a community that works together to innovate, solve problems, take risks, grow, work hard and have a ton of fun in the process.

Why Work For Us

We thrive in a fast-paced environment dedicated to serving our diners, restaurants and drivers. Grubhub believes in empowering people and offering opportunities for development, as well as professional growth.  We value strong, positive relationships in all areas: with each other, our customers and our greater community.   

We are looking for a Director of Operations to oversee efforts in Restaurant Integrations. Restaurant Integrations powers point-of-sales integrations for our independent and enterprise restaurant partners. As a Director you will manage multiple teams responsible for piloting new brands and adding new restaurants to the platform, monitoring performance of our integrations and resolving technical issues as they arise. 

You will own the strategy, prioritization, staffing, design, and execution within that space. Our restaurants are a critical part of our marketplace bringing the ultimate product our diners want to receive. Our goals are to build scalable solutions allowing us to partner with the best independent and enterprise restaurants across the country to make them successful in our marketplace.

You will also be responsible for setting the tone for project execution, network performance, quality, culture, and recruiting. We firmly believe that the best leaders are those that are capable of execution and you will, from time to time, need to roll up your sleeves and participate in the nitty gritty.

This is an opportunity to positively impact the restaurant industry, helping them grow on our platform and focus on delivery great food to our common customers.

Some Challenges You’ll Tackle

• Work with restaurant partners on solutions that allow them to list content on Grubhub’s marketplace and agency platforms. This includes programmatic restaurant and menu retrieval as well as order transmission to the point of sale.
• End-to-end ownership for POS integrations from implementation to enhancements and maintenance
• Improve and contribute to Grubhub’s strength in market with innovative, differentiated and competitive products and services 
• Motivate, advise and guide operational and technical solutions across multiple cross-functional teams
• Define and drive metrics for operational success for point of sale performance. Manage against these metrics with internal stakeholders, restaurant and point of sale partners.
• Build relationships with business stakeholders across engineering, product, account management and care functions
• Contribute to the adoption of best practices, and technologies. We are always improving the process of executing projects and supporting our brands, we need you to help contribute
• Participate in future product direction
• Lead, coach, develop, and mentor a large team while constantly raising the bar.
• Positively evolve and maintain the Grubhub culture.

You Should Have

• 10+ years experience leading high performance, cross functional teams in fast-paced growth environments
• Demonstrated experience of growing top talent and addressing under-performers
• Ability to weigh competing priorities, manage tradeoffs and evaluate opportunistic ideas with stakeholders, drive consensus and maintain clear focus on overarching business objectives
• Ability to collaborate with C-level executives and leaders across teams including sales, engineering, product and care
• Demonstrated experience launching new products in high growth markets
• Experience managing or providing guidance to virtual team members and or teams
• Familiarity and comfort with data, including the ability to use data to analyze and monitor system and product health

And Of Course, Perks!

• Flexible PTO. Grubhub employees are provided a generous amount of time to recharge their batteries. 
• Health and Wellness. We provide programs that support your overall well-being such as generous medical benefits, employee network groups, company-wide fitness challenges, and a comfortable and casual workplace! We also support our parents by offering 8 weeks of paid parent bonding time, a 4-week returnship program, and 6-8 weeks paid medical leave.
• Learning and Career Growth. Your personal and professional development is a priority at Grubhub. From day one, we empower you to lead and be an active participant in your career growth.  We provide continuous learning opportunities, training, and coaching and mentorship programs.  
• MealPerks. Who’s ready for some lunch? We provide our employees with a weekly Grubhub credit  to enjoy and support local restaurants. We also offer company-wide meals several times a year to bring our Grubhub family together.
• Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives. Some of our popular past events include: Wing-eating contests, Grubtoberfest, 5k Runs, Bring Your Child to Work Day, regular happy hours, and more!
• Social Impact. We believe in the importance of serving the communities that support our business. In addition, employees are given paid time off each year to support the causes that are important to them. 

Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.