Director, NA Direct to Consumer Fulfillment

SharkNinja is a relentless innovator in the housewares industry because they sweat the details. They obsess about consumer satisfaction. They build up their company by building up their people. They seize opportunities—individually and collectively—to be competitive with our products and attract the most talented people in the world.

Through an unrelenting focus on solving for consumer’s pain points, SharkNinja has built a loyal and passionate following that continues to garner 5-star ratings on their products.

It’s that unwavering consumer focus that has enabled Shark to become one of the top brands in vacuum cleaners, and for Ninja to become one of the market leaders in the kitchen category.

The Director, NA Direct to Consumer Fulfillment (Director, NA D2C Fulfillment) is a critical member of the Operations team and owner of the direct to consumer fulfillment strategy and results. This individual will be responsible for developing and implementing strategies that will deliver extraordinary service to our consumers, while improving cost structures and driving growth. Additionally, this leader will embody and drive the “maniacally eliminate efficiencies” objective and mindset. The Director, NA D2C Fulfillment will leverage a relentless desire to win and drive continuous improvement ethos that seeks the best solution in order to deliver the world-class results that SharkNinja has contsistently generaged over the last decade.

Specifically, the Director, NA D2C Fulfillment will:

· Drive improvement in the consumer experience associated with SharkNinja direct to consumer orders and shipments.

· Drive improvement in warehousing, fulfillment, and shipping costs, performance, and consumer satisfaction levels across the region.

· Develop and execute warehousing, fulfillment, and shipping strategies in alignment with sales & marketing strategies and growth plans, leveraging the wide SKU assortment offered by SharkNinja.

· Build and maintain partnerships with 3rd party fulfillment and parcel shipment providers to drive customer satisfaction, deliver on growth and drive continuous improvement.

· Implement quarterly business reviews with all 3rd party providers.

· Define and deliver against key metrics forwarehousing, fulfillment and shipping.

· Be accountable for NA Direct to Consumer fulfillment spend, processes, initiatives, and results.

· Partner with leaders in other regions to share best practices and drive overall global improvement in Direct to Consumer fulfillment.

· Take on additional logistics or operations projects as requested (e.g. retail distribution, ocean freight).

PROFESSIONAL EXPERIENCE/QUALIFICATIONS

The ideal candidate will be a Direct to Consumer fulfillment expert with leadership experience in organizations known for world-class fulfillment capabilities and will posses a demonstrated track record of success in driving a high satisfaction consumer experience. This leader must be a proactive, action-oriented leader with the ability to quickly solve complex problems. Most importantly, this individual must balance the strategic and hands-on requirements of this position with a flexible working style and a proven ability to influence key internal and external stakeholders.

Ideally, this leader will bring:

· Demonstrated functional knowledge and experience in all aspects of Direct to Consumer fulfillment, especially in fulfillment center operations, shipping and returns.

· Experience in developing a strategic plan for Direct to Consumer fulfillment that aligns with the corporate strategies and the ability to clearly articulate such a vision.

· Successful track record building Direct to Consumer fulfillment networks and implementing processes for a rapidly growing company.

· Proven experience in using data (KPIs) in a measurable way to achieve specific strategic results that are relevant to the organization. The ideal candidate will have strong analytical skills to develop, measure and improve key performance indicators.

· Experience in programs such as Lean, Six Sigma or other continuous improvement practices and the ability to employ them in the fulfillment environment.

· Experience with and knowledge of managing Hazardous Materials / Dangerous Goods regulations and compliance.

· Successful track record in working with and through 3rd party fulfillment and shipping providers to drive operational improvement/efficiency and reduce cost.

· An entrepreneurial spirit and comfort working in a dynamic, fun, fast-paced environment.

· A team oriented and collaborative approach. Proven results building effective long-term relationships at all levels, internally and externally, and go the extra mile for consumers.

· Ability to communicate for impact, communicating proactively and transparently, listening actively, and speaking respectfully.

· Operate with a strong work ethic and an unrelenting resolve to follow through and meet commitments.

· A demonstrated willingness to learn, roll-up their sleeves and set an example as a “doer.”

· Experience in a private equity sponsored business is a decided plus.

· Experience in Procurement is a decided plus.

· Bachelor’s Degree in Distribution Management, Supply Chain Management, Engineering or equivalent is required

· Master’s Degree in Business Administration or technical discipline, while not required, is a plus.

· Minimum 5 years of experience in Direct to Consumer fulfillment.

· Travel Required - up to 25%

· Flexible work schedule to accommodate virtual meetings with other regions

At SharkNinja, our purpose is to positively impact people’s lives every day in every home around the world! We work very hard to provide our consumers with high quality, exciting 5-star products that make life easier. We thrive on passion and innovation, and are looking for great people, with great ideas, who want to build the next big thing and develop while they do. At SharkNinja, Diversity, Equity, and Inclusion is vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL of our associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.