Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. 

About this roll*: (Responsibilities)

• Provide leadership through strategic direction and active engagement to align Manufacturing functions and priorities with Toast business goals
• Forecast demand & grow relationships with Supplier portfolio to keep Supply Chain fluid
• Establish and maintain performance metrics for all associated Manufacturing Ops functions
• Foster a Customer Service culture through active engagement, leadership, and a strong sense of accountability within the department
• Partner with key stakeholders in Hardware Engineering, Product, Operations and business leaders across the organization to provide strategic insight and recommendations 
• Manage the use of Netsuite ERP, Looker and other related applications while scoping new tools
• Hands-on program management of Manufacturing Ops initiatives and projects (e.g. Quarterly QBRs and planning processes, cross functional Ops deliverables, etc.)
• Build the future strategies to improve Manufacturing Operations at Toast including identifying and procuring new tools
• Manage and communicate processes and metrics to enable highly transparent, credible and impactful functions
• Align with IT and BI teams to implement and improve reports, system rules & workflows, dashboards, automated emails, and more

Do you have the right ingredients*? (Requirements)

• High energy and motivation to achieve results, and willingness to be independently entrepreneurial and a self-starter
• 5+ years of relevant work experience within manufacturing, NPI, complex supply chains, and strategies
• Experience with ERP and PLM systems/implementation required
• Evidence of enabling Lean Manufacturing, Six Sigma, or 5S methodologies  
• Prior experience working with an overseas supplier base
• History of excellent judgement and productive communication
• Experience presenting to senior management