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Director, IT Services

| Greater Boston Area

Indigo is a company dedicated to harnessing nature to help farmers sustainably feed the planet. With a vision of creating a world where farming is an economically desirable and accessible profession, Indigo works alongside its growers to apply natural approaches, conserve resources for future generations, and grow healthy food for all. Utilizing beneficial plant microbes to improve crop health and productivity, Indigo’s portfolio is focused on cotton, wheat, barley, corn, soybeans, and rice. The company, founded by Flagship Pioneering, is headquartered in Boston, MA, with additional offices in Memphis, TN, Research Triangle Park, NC, Sydney, Australia, Buenos Aires, Argentina, and São Paulo, Brazil. www.indigoag.com 

The Director, IT Services will strategically manage a successful IT Services Team, providing support for Technology Help Desk, Systems Support Services, and Technology Deployment. This person will play a key role in strategically communicating and planning IT Services across office locations, providing immediate impact. 

Responsibilities:

  • Develop overall cross-office support plan that incorporates Boston, Memphis, North Carolina, and International offices
  • Perform a gap analysis of current support infrastructure, and implement necessary changes and enhancements
  • Create a strategic roadmap to create a world-class IT Services Team that aligns with Indigo’s business objectives and needs
  • Define IT Services SLAs and develop KPIs to measure overall IT Services performance
    • Define process for reporting/managing to SLAs
    • Develop reporting system to reflect overall performance
  • Define triage process and clear Software Engineering hand-off requirements and process
    • Create metrics to track activity based on triaged requests (calls received, calls resolved, calls escalated, etc.)
    • Define roadmap to automate troubleshooting and request escalation
    • Document support workflows, specifying owners of each segment
  • Create a training roadmap for all Indigo users for all IT services and solutions
  • Work with People Team to define and automate onboard and offboard processes and improvements

Competencies:

  • Extremely customer-service oriented
  • Demonstrated responsiveness to all requests
  • Demonstrated ability to satisfy customers
  • Strong written and oral communication skills
  • Operationally-minded: execution-focused, driving to SLAs, proactive reporting
  • Understands, embodies, and is excited by Indigo’s mission

 Qualifications:

  • 5+ years experience managing IT Services team, with demonstrated success motiving and keeping team on track
  • Experience working in a dynamic, fast-paced, high-growth environment
  • Experience with cloud technology (AWS, O365, GSuite)
  • Willing to travel occasionally
  • International experience preferred
Read Full Job Description

Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • TypescriptLanguages
    • GraphQLLanguages
    • ReactLibraries
    • ReduxLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases

Location

On the edge of Charlestown, we are within walking distance to restaurants and bars. The Sullivan Square T and bus stop is also right next door!

An Insider's view of Indigo

What projects are you most excited about?

Our mission is to provide agronomists with unbiased real-time data we are collecting across thousands of acres at the ground level and from space. It's such a thrill to be working on the data and analysis perspective of this massively cross-disciplinary team that helps agronomists initiate data-powered conversations to provide substantial results.

Jyoti

Principal Data Scientist

What makes someone successful on your team?

A successful Indigo team member is someone willing to continuously learn and improve, regardless of experience or role. Whether you’re an Engineer, Account Manager, Business Analyst, or Scientist, successful team members keep the bigger picture in mind and bridge disciplines to solve problems facing the incredibly complex system that is agriculture

Hilary

Software Product Manager

What are Indigo Perks + Benefits

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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