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Director of IT Operations

| Greater Boston Area

Toast Overview: 

Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toast’s Android tablet based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. We’re growing fast and have a customer base comprised of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers’ success and we have a lot of fun doing it. As a startup, we move fast and have a lot of opportunity for career growth, so if you’re passionate about your work and want to be in a fun and growing industry, join us! You will be helping Toast to grow our business across the US and internationally.

Job Overview:

The Director of IT Operations will provide strategic direction and operational leadership for all corporate technology services. They will bring their expertise in Information Technology management, and apply best practices to the IT Operations group, to ensure the team is providing a top class level of support. Stays abreast of emerging technology trends, understands how they meet organizational needs, and recommends new technologies that can add value to new initiatives.

What will you do:

  • Oversee design, implementation, and maintenance of networks, firewalls, threat detection, security systems and on-premise IT services across all company offices
  • Define and execute strategy for employee computing needs, hardware selection, MDM, security configuration, SSO, VPN, employee training, etc.
  • Promote a culture of can-do attitudes, responsiveness, and service quality
  • Effectively cultivate and maintain relationships with IT staff and business stakeholders alike
  • Establish, manage and operate an IT Service Desk that provide services to include incident management and issue escalation, service requests, change management and project management utilizing an IT ticket management and tracking system.
  • Develop and manage the departmental budget
  • Establish and maintain a relationship with IT vendors to provide maintenance and support of the IT Systems
  • Partner with all key business functions to determine business requirements to inform IT service needs
  • Drive best practices within our IT team (help desk, system deployments, security, etc.)
  • Continually improve and optimize company efficiency through process improvement and automation

Do you have the right ingredients?

  • BS degree in business management or a related field
  • Ability to thrive in a high-growth, fast-paced, and dynamic environment
  • 7+ years’ experience in information technology and security management, including managing internal, outsourced and on-demand providers
  • Strong knowledge of systems administration, including security, monitoring, etc.
  • Expert-level knowledge of infrastructure and networking technologies
  • PMP or equivalent a plus
  • Proven experience in IT strategic planning and development, project management, and policy development
  • Certifications in one or more areas: ITIL, CISSP, CISM, CISA, ECSA, CompTIA Security+
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Associate Technical Sourcer, Previously: Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
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