SmartBear is currently seeking an IT Director to lead both the technical and administrative aspects of the company’s IT infrastructure, including managing a 5-person global team. 

Responsibilities

• Provide leadership and guidance to the global IT infrastructure and support groups.
• Draft and execute short- and long-term strategic plans to ensure that infrastructure capacity meets current and future needs.
• Develop, implement and supervise processes, policies and related training plans for project management and infrastructure administration.
• Establish and administer priorities for design, development, upkeep and analysis of infrastructure systems, including servers, LANs, WANs, internet, security and wireless implementations.
• Conduct research and propose modifications in services, products, protocols and standards to support development efforts and infrastructure procurement.
• Draft and manage IT Disaster Recovery Strategy for corporate information technology.
• Ensure that appropriate security levels on network, infrastructure and servers are met and sustained.
• Supervise operational costs, and provide financial estimates for expansions in functionality and user base.
• Lead IT asset management, including the maintenance of component inventory and related documentation.
• Negotiate with outsourcers, vendors and contractors for products and services specific to infrastructure.
• Perform feasibility studies for upgrades, conversions and improvements.

Requirements

• Education – Must have a bachelor’s degree in computer science, computer engineering or a related field.
• Must have 10+ years of network and system administration experience.
• Attention to Detail – Must be focused on the details, big and small, to help ensure the security and functionality of the entire IT infrastructure. 
• Extensive Technical Knowledge – Must have extensive knowledge of Active Directory, cloud computing, storage area networks, WAN acceleration, virtualization, firewalls, and routers.
• Management Skills – Must possess excellent people and administrative skills in order to effectively manage direct reports and business relationships.
• Certification – Must have at least one vendor certification from among the following: Microsoft, VMWare, PMI, Cisco, or CompTIA.
• Communication Skills – Must possess excellent communication skills in order to collaborate effectively with both higher- and lower-level colleagues.

Preferred Experience (Nice to have)

• Experience managing a multi-national IT infrastructure.
• AWS Cloud Practitioner certification.
• PMI project management certification.
• Experience working in a software development company.

About Us

SmartBear is behind the software that empowers developers, testers, and operations engineers at over 20,000 of the world’s most innovative organizations including Adobe, JetBlue, MasterCard, and Microsoft. More than 6 million people use our tools to build, test, and monitor great software, faster. Our high-impact tools are easy to try, easy to buy, and easy to use. These tools are backed by a team of people passionate about helping you create software that transforms our world. Those tools are SmartBear tools. That team is SmartBear. For more information, visit: http://smartbear.com, or follow us on LinkedIn, Twitter, or Facebook.

SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.