Director of Global Information Technology at SmartBear

| Somerville
Sorry, this job was removed at 2:39 p.m. (EST) on Friday, November 15, 2019
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SmartBear is currently seeking an IT Director to lead both the technical and administrative aspects of the company’s IT infrastructure, including managing a 5-person global team. 


  • Provide leadership and guidance to the global IT infrastructure and support groups.
  • Draft and execute short- and long-term strategic plans to ensure that infrastructure capacity meets current and future needs.
  • Develop, implement and supervise processes, policies and related training plans for project management and infrastructure administration.
  • Establish and administer priorities for design, development, upkeep and analysis of infrastructure systems, including servers, LANs, WANs, internet, security and wireless implementations.
  • Conduct research and propose modifications in services, products, protocols and standards to support development efforts and infrastructure procurement.
  • Draft and manage IT Disaster Recovery Strategy for corporate information technology.
  • Ensure that appropriate security levels on network, infrastructure and servers are met and sustained.
  • Supervise operational costs, and provide financial estimates for expansions in functionality and user base.
  • Lead IT asset management, including the maintenance of component inventory and related documentation.
  • Negotiate with outsourcers, vendors and contractors for products and services specific to infrastructure.
  • Perform feasibility studies for upgrades, conversions and improvements.


  • Education – Must have a bachelor’s degree in computer science, computer engineering or a related field.
  • Must have 10+ years of network and system administration experience.
  • Attention to Detail – Must be focused on the details, big and small, to help ensure the security and functionality of the entire IT infrastructure. 
  • Extensive Technical Knowledge – Must have extensive knowledge of Active Directory, cloud computing, storage area networks, WAN acceleration, virtualization, firewalls, and routers.
  • Management Skills – Must possess excellent people and administrative skills in order to effectively manage direct reports and business relationships.
  • Certification – Must have at least one vendor certification from among the following: Microsoft, VMWare, PMI, Cisco, or CompTIA.
  • Communication Skills – Must possess excellent communication skills in order to collaborate effectively with both higher- and lower-level colleagues.

Preferred Experience (Nice to have)

  • Experience managing a multi-national IT infrastructure.
  • AWS Cloud Practitioner certification.
  • PMI project management certification.
  • Experience working in a software development company.

About Us
SmartBear is behind the software that empowers developers, testers, and operations engineers at over 20,000 of the world’s most innovative organizations including Adobe, JetBlue, MasterCard, and Microsoft. More than 6 million people use our tools to build, test, and monitor great software, faster. Our high-impact tools are easy to try, easy to buy, and easy to use. These tools are backed by a team of people passionate about helping you create software that transforms our world. Those tools are SmartBear tools. That team is SmartBear. For more information, visit:, or follow us on LinkedIn, Twitter, or Facebook.
SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.

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Technology we use

  • Sales & Marketing
    • SalesforceCRM


Our office overlooks the Mystic River and is surrounded by bars, restaurants, shopping, and is steps from the Assembly Orange line stop.

An Insider's view of SmartBear

What’s the vibe like in the office?

Everyone is very confident and engaged -both in our work and with each other. We're open minded and good listeners. Overall, we are high energy and the atmosphere is super positive. It feels like we're one big team, and you're comfortable speaking your mind because you know your teammates will be receptive and invested in moving things forward.


Talent Acquisition Specialist

What are SmartBear Perks + Benefits

SmartBear Benefits Overview

SmartBear is proud to offer a comprehensive benefits package designed to serve the needs of our employees. Just a few of which include:

-Great office perks including: $75 Sneaker reimbursement, free catered lunches on Friday's, and cold brew on tap
-Health benefits that offer varying levels of coverage and accessibility through Blue Cross Blue Shield
-Company-Paid benefits that protect you and your family from financial hardship
-Voluntary benefits to provide you with added security (We even offer Pet Insurance!)

Volunteer in local community
We've cleaned up the Mystic River, helped out at Rosie's Kitchen, and visted the YMCA
Friends outside of work
Eat lunch together
Intracompany committees
Our Culture Committee has put on parties for SmartBear families, hosted a chili cook off, ran charity drives, and much much more!
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 3 weeks of family medical leave.
Company sponsored family events
We have a Family Halloween Party every year!
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
We provide free breakfast on the last day of every month. Employees get free lunch on Friday.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
We offer employees Paid on-site garage parking.
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Promote from within
Customized development tracks
Paid industry certifications
Budget for industry certifications is determined by departmental budget.
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