Director, Dispatch Management at Toast

| Greater Boston Area
!Sorry, this job was removed at 11:16 a.m. (EST) on Saturday, January 18, 2020
Apply now

We’re not your traditional tech company. We recognize that talented people often come from outside the tech space. No matter what your background is, there’s a place for you at Toast. We’ve 86’d the conventional workplace for one where people can truly bring their full selves to work. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive. 

Bready* to make a change?

The Director, Dispatch Management is responsible for resource management, scheduling, and logistics management within the Services Operation. The position will have overall accountability for managing and optimizing all field and internal resources (owned and contracted) Ensuring Resource optimization and utilization, cost containment and efficiency across all services and Tiers provided by Toast pre and post live.

About this roll*: 

  • The Director of Dispatch Management plays a key role in analyzing and recommending solutions to optimize our National field coverage. 
  • Key leader in the development, effective management ,and operational optimization of our dispatch management team, tools and process.
  • Utilizing Salesforce - Field Service Lightning (FSL) and the building blocks of optimization in partnership with our Business Intelligence team
  • Takes the lead in driving strong integration and efficiencies with current providers and working with internal teams to develop new operating strategies.
  • Develops and leads projects and strategies that are tied to the Scheduling optimization of all Toast Field Resources and Contractor Partners 
  • Owns the process evaluation and implementation impacting how we execute in providing a high quality and efficient onboarding experience for our customers while effectively managing costs. 
  • Responsible for developing strong relationships with key stakeholders including contractors, clients and internal customers
  • Responsible for strategic planning and hiring of their team and will utilize their expertise to ensure the right talent profiles are built into the team to support the needs of the business.
  • Develop, coach and support Dispatch Team Members
  • Work closely with Services Leadership in the continued evolution and maintenance of the existing process, infrastructure, and systems.
  • Work to maintain a high level of employee happiness while reaching increasingly high company targets
  • Collaborate on process improvement initiatives to improve the overall impact of the Dispatch Management team and enable the business to meet key strategic priorities
  • Utilize data to manage and improve quality, speed, utilization, productivity and customer satisfaction

Do you have the right ingredients*

  • 5- 7 years dispatch management experience with a history of meeting/exceeding individual and team targets month over month, and quarter over quarter. 
  • Experience in the design and management of scheduling, logistics, dispatch and workforce management
  • Experience in process creation and process Improvement
  • Project Management and Excellent communication skills - verbal and written
  • Experience using data to support decision making and to meet and exceed objectives
  • Ability to execute on high level strategy and provide metric and value focused updates to measure impact.
  • Thrive in a fast paced environment - embrace change
  • Ability to problem solve and troubleshoot in a timely manner
  • Experience with Salesforce /Field Service Lightning (FSL) or other CRM tools to drive effective use and problem solving for Dispatch management team
  • Knowledge, understanding and empathy for the unique and diverse requirements of the restaurant industry is a plus.
  • Ability to work in a fast paced and ever changing environment

*Bread puns encouraged but not required

Read Full Job Description
Apply now

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
Toast values candidates with varied backgrounds — and these 3 employees prove it
Watch

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Associate Technical Sourcer, Previously: Software Engineer

How has your career grown since starting at the company?

I began as an Implementation Engineer, moved into instructional design, and now I am in my dream role as a Product Manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are some things you learned at the company?

Where should I start? For hard skills, I’ve learned more than I ever thought I would about Excel and Salesforce. I’ve also learned what it looks like when a company not only talks the talk, but walks the walk. We’ve been able to execute on what we’ve set out to do because we are willing to try new things, make mistakes, and learn from them.

Matt

Payments Relationship Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
More Jobs at Toast100 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Internships
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Sales
new
Boston
Finance
new
Boston
Product
new
Boston
Project Mgmt
new
Boston
Data + Analytics
new
Boston
Finance
new
Boston
Finance
new
Boston
Sales
new
Cambridge
Project Mgmt
new
Boston
Developer
new
Boston
Developer
new
Boston
Design + UX
new
Boston
Developer
new
Boston
Project Mgmt
new
Boston
Data + Analytics
new
Boston
Internships
new
Boston
Operations
new
Boston
Operations
new
Boston
Operations
new
Boston
Data + Analytics
new
Boston
Operations
new
Boston
Operations
new
Boston
Finance
new
Boston
Finance
new
Boston
Finance
new
Boston
Developer
new
Boston
HR
new
Boston
Operations
new
Boston
Developer
new
Boston
Marketing
new
Boston
Operations
new
Boston
HR
new
Boston
Sales
new
Boston
Internships
new
Boston
Sales
new
Boston
Product
new
Boston
Developer
new
Boston
Operations
new
Boston
Developer
new
Boston
Developer
new
Boston
Operations
new
Boston
Operations
new
Boston
Operations
new
Boston
Finance
new
Boston
Developer
new
Boston
Marketing
new
Boston
Data + Analytics
new
Boston
Project Mgmt
new
Boston
Project Mgmt
new
Boston
Finance
new
Boston
Apply now
Save jobView Toast's full profileSee more Toast jobs