Director of Client Training

| Greater Boston Area
If you or a loved one has ever experienced a major medical event, you know how overwhelming it is to process the flood of information that follows—whether it’s hastily delivered guidance from your doctor, or a pile of paperwork on managing your recovery. And once you get home, it can feel impossible to know where to start, or how to stay on track to reach your health goals.
At Wellframe, we’re helping healthcare organizations fill this gap, so people can get the holistic resources and support they need to feel their best, outside traditional care delivery settings. Through our patented platform, Wellframe translates evidence-based, peer-reviewed guidelines and literature into an interactive daily checklist delivered to patients through the Wellframe mobile app. As patients engage with the Wellframe app, their data is shared in real time with their care team through the care team dashboard, which utilizes advanced algorithms to generate early intervention alerts. With secure two-way messaging, Wellframe facilitates long-term, trusted relationships between patients and care teams.
Role Overview:
The Director of Training will be responsible for developing and leading Wellframe’s client training program. Responsibilities will include developing our onsite and eLearning training strategy, enhancing our curriculum design, and leading or supporting effective, well-coordinated trainings for our payer and provider clients. Trainings will be designed for clinical and non-clinical staff who are responsible for managing patients on the Wellframe platform, as well as their supervisors and trainers. The Director of Client Training will also be a subject matter expert in client staff workflow discovery and workflow design, partnering with internal Wellframe staff and client teams to understand how the Wellframe solution may complement, enhance, or replace existing workflows. 
The Director of Client Training will be a dynamic leader who is skilled at building training tools and designing trainings that are effective and can scale but also account for the profound change management that our client teams face when adopting digital health management to engage their patients. S/he will be passionate about empowering clinicians with new technologies, relationship management, measurement, and continuous improvement. The Director of Training will report to the VP of Client Strategy and Operations.
Areas of Responsibility:

Develop Training Strategy, Curriculum, and Resources:

  • Define and refine strategy and processes to support multiple client trainings -- of varying size & complexity -- at scale across payer and provider markets 
  • Oversee the creation and maintenance of standardized training plans, resources, tools, and best practices for new clients implementing Wellframe’s solution and on-going training opportunities for established clients
  • Lead the ongoing strategy and design of our training environment, online learning, and train-the-trainer tools 
  • Research and track new training techniques and methods to support best practices in training delivery and adult learning

Workflow Discovery and Consultation:

  • Partner with clients and internal client delivery and service teams in workflow discovery and development to support optimal use of the Wellframe platform
  • Build resources to support workflow standardization and processes to ensure client workflows remain up-to-date
  • Liaise with Wellframe’s product and clinical teams on workflow design and product enhancements based on feedback or observations from end users in trainings

Training Execution and Delivery:

  • Create training plans for clients that balance the need to meet contractual obligations, account for client-specific requirements, are cost-effective, and optimize staff adoption 
  • Serve as an expert in Wellframe’s technology platform and client-specific workflows, as well as how to best communicate this information to clinical audiences
  • Create, develop, manage, and deliver Wellframe-led remote and in-person trainings to ensure end users can effectively and confidently use the platform
  • Enhance and support train-the-trainer models
  • Monitor success metrics to determine effectiveness of trainings and areas in need of improvement

Education, Experience, & Skills Required:

  • Bachelor’s degree required; Clinical degree or 5+ years of experience working directly with clinicians is required
  • 10+ years of relevant experience in building and managing training organizations including: program development and delivery, instructional design, and/or curriculum development, preferably in a healthcare technology setting
  • Experience creating and providing training programs to clinicians, especially nurses
  • Experience collaborating with trainers to design, lead, and evaluate trainings
  • Experience with LMS or other eLearning environments and deployments
  • Exceptional written, verbal, and presentation skills, including the ability to create quality materials (e.g., Word, PowerPoint,, etc.) 
  • Proficient in workflow development tools (e.g., Visio, LucidChart)
  • Experience managing team budgets, P&L’s, and capacity planning

Behaviors & Abilities Required:

  • Dynamic and engaging facilitator who establishes rapport quickly with all levels of client staff and backgrounds, especially nurses
  • Focused on building training programs that are scalable and promote staff adoption
  • Passionate and skilled at making new technology feel approachable for staff of varying comfort levels with new technologies and change
  • Work style that reflects Wellframe’s Core Values of Tenacity, Collaboration, and Humility
  • Must be willing to travel 30-50%

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • RubyLanguages
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    • ReactLibraries
    • SparkFrameworks
    • CassandraDatabases
    • PostgreSQLDatabases
    • InVisionDesign
    • SketchDesign
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM

Location

Located in the Seaport, we are a short walk from South Station and surrounded by great lunch spots and coffee shops.

An Insider's view of Wellframe

What are some social events your company does?

Wellframe’s social events go beyond the regular happy hours (which we also do). Earlier this week, my team went bowling; with the Women of Wellframe group, we watched Ocean’s 8 together and have a potluck picnic coming up; and later this summer, we’ll all indulge in a beach day. It’s all made me feel a part of the company even as a new member.

Fabiola

Client Operations Associate

What's the biggest problem your team is solving?

Wellframe's engineering team is passionate about blending data, cutting edge technologies and security to build products that have a direct positive impact on patients' quality of life. To that end, we are currently designing the next generation of our architecture while expanding our infrastructure.

Mohammad

VP, Engineering

What is your vision for the company?

We see an opportunity over the coming years to work with more and more organizations that allow us to impact more patients more profoundly, and so we are investing a lot to not only grow commercially and bring on more clients and new partnerships, but to take on more ownership over helping our partners engage more with their patients or members.

Jake

President & CEO, Co-Founder

What makes someone successful on your team?

Tenacity: We go the extra mile to make our partners successful and inspire each other with our thirst for excellence.
Collaboration: We work constructively across disciplines to solve hard problems together.
Humility: We are never finished learning and growing, and we value the perspective and experiences of those around us.

Evan

Director of Talent

What are Wellframe Perks + Benefits

Wellframe Benefits Overview

Wellframe recognizes that an employee benefits program is necessary for the health and well-being of our employees and their families. We are pleased to offer our employees one of the most competitive and comprehensive benefits packages in the industry.

Culture
Volunteer in local community
Wellframe participates in quarterly volunteer activities. In the past we've volunteered at More than Words, Community Servings, Boston Healthcare for the Homeless and West End Boys and Girls Club.
Friends outside of work
Eat lunch together
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Twice a week in-office lunches
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
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