Director of Business Systems

| Greater Boston Area

Toast Overview:

We are a rapidly growing company that's revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

Job Overview:

The Director of Business Systems is a senior role at Toast and will be responsible for establishing the company’s Business Systems Architecture, and working to define strategic priorities across Enterprise Applications, Process Optimization and Employee Enablement. The Director understands the processes performed by functional business areas and is proficient at leading these functional business areas with business process reengineering and large-scale deployments of solutions such as ERP/CRM/HCM/ITSM.

What you will do:

  • Lead the company in the design and architecture of a large scale salesforce.com deployment, to ensure the business is operating at maximum efficiency when using the product
  • Drive the leadership, management, and direction of enterprise-wide Business Systems including systems design, development, implementation, integration, and on-going support of complex end-user applications
  • Contributes to the development of, and implements, best practices, policies, processes and procedures for information security compliance, data loss prevention, business continuity and disaster recovery plans for enterprise applications.
  • Implements and oversees change management, testing and quality assurance policies, procedures and processes to ensure application changes are communicated, tested, and deliver expected functionality, prior to implementation into the production environment.
  • Manages relationships with vendors, technology partners and contract providers to ensure service delivery excellence.
  • Builds and manages relationships with senior leaders throughout the organization; creates cross-functional teams optimized for successful business execution
  • Builds and executes system roadmaps to support corporate strategy and goals endorsed by stakeholders
  • Recognizes and identifies potential areas where existing policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion
  • Creates and manages the Business Systems budget and provides input in the administration of related budgets

Do you have the right ingredients?

  • 10+ years of IT experience, with a focus on Business Processes and Enterprise Application Management
  • Proven team leadership/coaching/mentoring
  • Strong experience owning and designing a large scale salesforce.com instance
  • Action-oriented, "can do" attitude demonstrating willingness to accept accountability and responsibility for individual actions.
  • Bachelor’s degree or equivalent experience
  • Proven track record working in a fast-paced and agile team, focused on strong execution
  • Experience with NetSuite ERP, Workday HCM and ServiceNow ITSM is a big plus
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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