Director of Business Operations
SmartBear helps the world’s most recognized companies develop the world’s best applications. SmartBear has played a role in the ride you ordered, the banking app you use, the item you posted for auction, or that flight you just purchased. SmartBear's award-winning suite of testing software enables organizations to meet frequent release deadlines without sacrificing software quality, all while reducing testing costs. Additionally, our award-winning collaboration software helps development, testing and management teams work together to produce high quality software elevating a business’ ability to communicate and complete objectives more efficiently.
As the Director of Business Operations you will help drive the Program Management, Operational Cadence, Business Insights, and Communications for the API Lifecycle Product Line at SmartBear. You will define and execute the Rhythm of the Business for API Lifecycle business -- including but not limited to OKR/Goal tracking, KPIs monitoring and business reviews management, program management of key R&D projects and analysis of key business data to help drive effectively decisions for the organization. You will collaborate cross-functionally and serve as a critical partner for senior leaders on various key projects. This role requires a highly resourceful, self-driven individual with the ability to partner and lead through influence. In this role, you’ll report to the SVP of Product for the API Lifecycle business.
Duties & Responsibilities
- Identify and own key projects to drive operational efficiency in partnership with the API Lifecycle Management Team.
- Manage key KPIs across the business and within the R&D team. Find creative ways to continuously monitor the key metrics indicative of success in the business
- Suggest and drive process changes across the organization to help drive increased efficiency alignment and scale in the API Lifecycle business
- Drive financial analysis of business drives to identify key trends in the business to unpack core opportunities and challenges facing the business
- Drive and manage the OKR process for the leadership team to align and track goals effectively.
- Define and lead rhythm of the business -- including cadence of reviews, capture key insights and follow-up on actions accordingly.
- Partner with the leadership team to drive key organizational initiatives, strategic projects, and process improvements.
- Be a thought partner to leadership on the organization’s priorities and goals, challenges, and execution.
Skills and Experience
- 10+ years of experience in Business Operations, Program Management or Product Management experience in a software company.
- Proven ability to implement, monitor and manage R&D processes in a results driven manor
- Strong financial and analytical skills, the ability to create financial models aligning to the key questions in the business
- Strong facilitation skills, being able to advance critical decisions and drive alignment across senior leaders
- High initiative, self-starting capabilities; the demonstrated ability to identify and seize opportunities for impact in messy, uncertain contexts without direction or oversight.
- Strong problem-solving, interpersonal, and analytical skills.
- Structured thinker and polished presenter. Skilled in the ability to articulate complex concepts clearly to cross-functional audiences.
- Confident leader with an ability to motivate and influence internal teams to collaborate and achieve business success.
- Bachelor's degree is required, and an MBA is preferred.
About SmartBear
At SmartBear, we focus on your one priority that never changes: quality. We know delivering quality software over and over is complicated. So our tools are built to streamline your process while seamlessly working with the products you use – and will use. Whether it’s TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr, or one of our other tools, we span from test automation, API lifecycle, collaboration, performance testing, test management, and more. Whichever you need, they’re easy to try, easy to buy, and easy to integrate. We’re used by 15 million developers, testers, and operations engineers at 24,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft. Wherever you’re going, we’ll help you get there. Learn more at smartbear.com, or follow us on LinkedIn, Twitter, or Facebook.
SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.