The Opportunity

Our ideal Leader for Digital Media Solutions (A/V) candidate is team-oriented and possesses excellent leadership, stakeholder management and communication skills. They should possess a hybrid of audio video domain acumen and customer centricity to support new and emerging technologies in audio/video(A/V) and advanced office technology space. This Leader will have end to end accountability of the digital media & conference room technology across MassMutual. He/she will work closely with stakeholders across the business to innovate, ideate, recommend, implement and support all our home office audio and video technology offerings. Will partner with Design Lead of Employee Technology to incorporate user feedback related to conference rooms and digital media 

Candidate will lead a team of 5 ~ 10 audio video engineers. Should be able to work across business areas such as Facilities, HR and vendor partners to develop and implement solutions and provide a suite of audio/video services to the organization. 

Adept in working with executives and leaders across the company who are frequent customers. This is an opportunity to work in a fast paced, innovative, and collaborative environment on exciting technology directives. Opportunity to influence team and space, flat leadership structure, the opportunity for flexibility within the role, and development into other areas is a core reason most people desire to work in this team.

The Team

You will be joining MassMutual's Employee Technology Organization which is focused on employee technology experience and implementation of next generation employee technology tools. You will be part of a team that is technical, highly motivated and excels at working in a fast paced and always evolving environment with agility and resilience. This team is made up of highly innovative and self-motivated individuals allowing us to provide best in class services and solutions to our employees and advisors. There are two major areas of expertise on this team and a mix of diverse skills ranging from networking to programming a/v equipment. The first being audio / video conference room and office technology solutions engineering and the second being live event audio/video production.If you are someone who loves to lead, can handle pressure and want to influence an organization in building a practice that will make a difference, this is your shot! 

The Impact:

Seeking an Audio-Visual Communications Technical Director specializing in Conferencing, Broadcast solutions, Webcasting, & Digital Signage. Oversee production of MassMutual's internal facing live-events from a technology perspective and in partnership with other business groups. This will include all-employee meetings, webinars, business resource group events as well as large meetings that require A/V team engagement.Responsibilities include:

Research & Strategy:

• Accountable for conference room technology offerings across ~250 odd meeting spaces located across Springfield, MA, Boston, MA and Phoenix, AZ. May require some travel and nights and weekend work.

• Research into what is the future and ever changing needs of AV Conference rooms & digital media, proposing new tools & technology that is seamless to use & helps Employee Technology meet the needs of a hybrid workforce. Translate emerging trends into roadmaps.

• Keeping up-to-date on new technology and equipment as it's introduced to the market, and recommending additional equipment necessary for future conference spaces or events.

• Provide A/V technology guidance and suggestions for new office buildings technology. More immediately you will be able to contribute to the build out efforts of our new office building located in Fan Pier district boston and an additional ~170 new conference rooms among other digital technology solutions such as digital signage, media walls, telepresence offerings etc. 

Execution

• Resource management of team responsible for AV, live event, and conference room support

• Technical leadership for team including new AV design, installations & integrations, Monitoring and Management of Conf Rooms, Live Event production including broadcasting & captioning, Digital media solutions such as Webcasting, video hosting services, Digital Signage

• Be able to manage vendor partners, purchase new equipment, and monitor existing inventory. 

• Be responsible for overseeing day-to-day operations, such as setting up and breaking down audio-visual equipment.

• Leverage strong interpersonal skills to satisfy client requirements by providing guidance and consultation on solutions. Need to be able to build and maintain relationships with stakeholders. 

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Partnerships

• Relationship management and strategic alignment with MM internal teams, including Strat Comm, Space & Design, Employee Services, Exec Support

• Partnership and management of AV vendors

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Leadership

• Building and leading high performing teams: Manage 6-8 team members to design and implement conference room technology

• Accountable for selection and engagement of team members – attract, retain and develop talent.

• Guide the team to develop best practices for ensuring a high bar of quality.

• Hires, develops, and monitors the staff performance with an emphasis on professional development and customer service.

• Coach, mentor and provide career guidance for all team members and build domain expertise within the team.

• Build a motivated environment where the team is empowered to lead through critical thinking & accountability. Effectively delegate to run a successful team

Basic Qualifications:

• At least 8 years of experience formally leading A/V teams; developing and executing on plans for a large and diverse groups of stakeholders; and experience with implementation of advanced conference room technology.

• Advanced technical knowledge of how to setup, install, troubleshoot, and break down audio visual equipment including cameras, microphones, projectors, and monitors.

• Core skills: Delivery mindset, strategic focus, ability to optimize operational work.

• Possess high levels of technical knowledge and interpersonal skills as you may need to hire, train, and oversee employees and set up and use various types of a/v and streaming equipmentAt least 5 years of experience influencing levels above, below, and equal to position toward common goals and organizations objectives.

• Bachelor's degree in business administration or related field.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.