Director 3PL Fulfillment
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
Bready* to make a change?
Toast is scaling rapidly and with that growth comes exciting challenges in how we evolve our hardware devices to provide platforms that are reliable, easy to use and improve the overall experience in a restaurant. This role will be accountable for defining, developing and executing the 3PL fulfillment and logistics strategy to help get our hardware products to our customers.
About this roll* (Responsibilities)
- Work with key strategic stakeholder teams to define, source, develop, implement and manage all 3PL needs for Toast, including domestic and international 3PL fulfillment, storage, overflow/ spike capacity, returns, repair, etc.
- Lead vendor selection and contract negotiations, including 3PL pricing, levels of service and inventory asset management requirements.
- Be the primary liaison between Toast and the 3PL network partners to ensure the 3PLs are meeting the Toast daily/weekly performance management expectations and metrics, including receiving/ shipping SLAs, inventory control and cost metrics.
- Drive strategic reviews and analysis with 3PL to understand capacity & financial opportunities and risks
- Build and manage a small team that is accountable for 3PL management
- Work with partner teams to define order-to-cash cycles (O2C) and procure-to-pay cycles (P2P) and ensure design of the fulfillment and logistics network optimizes for both
- Define and facilitate the continuous improvement processes at the 3PL and ensure that the right resourcing and action plans are in place for Toast’s success.
- Be an expert in the 3PLs WMS and align with Toast IT & BI teams to implement reporting, systems rules, workflows, etc.
Do you have the right ingredients*? (Requirements)
- 7+ years of relevant work experience within Fulfillment, 3PL management and complex supply chains
- Experience with ERP and WMS systems implementation and management
- Bachelor’s Degree preferred
- Action-oriented, "can do" attitude with a proven ability to influence decision-making at all levels within an organization
- Results oriented leader with strong motivational skills, team building & decision making capabilities
- High level of integrity with a strong sense of accountability and ownership.
- High energy and motivation to achieve results, and willingness to be independently entrepreneurial and a self-starter
Our Spread of Total Rewards
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
*Bread puns encouraged but not required
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.
