Desktop Support Specialist at Flywire

| Greater Boston Area
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Company Description

Have you imagined working in an environment driven by a passion and desire to not only outperform, but also outbehave the market? Since 2009, Flywire has been that company, creating solutions that break barriers, and teams that always look at the next disruptive way to move Flywire and its customers into the next phase of global payment solutions.

Job Description

We, at Flywire, our looking for a self-motivated IT professional to oversee IT support needs at our Boston headquarters. You, along with other members of the Valencia, Spain based team, will be responsible for providing and maintaining reliable employee connectivity of office IT systems and desktop solutions across our global workforce. This individual must be comfortable working independently and be willing to proactively take on a range of responsibilities from setting strategy to handling individual requests.

Key responsibilities

  • Actively take ownership of open IT issues in the Boston office and partner with management on improving systems and services as we scale
  • Lead local IT vendor relationships
  • Oversee and maintain an inventory of company assets, systems and peripherals
  • Respond to helpdesk requests and work to improve the support process
  • Assist with support tasks related to operating systems, software applications, wireless networks, networking, VoIP issues, and printers
  • Provide technical training and guidance to both onsite and remote employees
  • Create, update, and maintain knowledge articles in our knowledge management system

Qualifications

FlyMate Skills and Qualifications

  • Bachelor of science or equivalent
  • 5+ years of experience working in an IT support/help-desk environment
  • 5+ of expertise with Mac OS X or Microsoft Windows Operating Systems. Some experience with other system.
  • Resourceful, proactive, and strong problem solving skills
  • Knowledge of TCP/IP, DHCP, DNS, LAN and basic VoIP concepts
  • Experience working in JIRA Service Desk or another applicable ticketing system
  • Familiar managing SaaS tools like Gsuite, Okta, Slack, Jira or Confluence
  • Ability to travel 10-20% of the time as required
  • Ability to work onsite regularly

Additional Information

Flywire is an equal opportunity employer. With over 30 nationalities across 9 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire participates in E-Verify for U.S. employees.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • Ruby on RailsFrameworks
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    • SpringFrameworks
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    • LookerAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • SalesforceCRM
    • GmailEmail
    • MarketoLead Gen

Location

Our three floor office is overlooks the Boston Common right on Tremont Street.

An Insider's view of Flywire

How do you collaborate with other teams in the company?

Flywire is a truly global company with 10 offices across the world. Marketing is an exciting team to be a part of because we are at the intersection of so many different initiatives. We partner with sales, customer success, business operations, people & culture and product, and so much more!

Allison MacLeod

EVP Global Marketing

How does the company support your career growth?

The exposure Flywire gives to all sectors of the business has made the most valuable impact on my career. Working cross-functionally with Flymates from other teams and other countries allowed me to broaden my scope and expand my skills. You learn to be agile and to adapt quickly to change, which has made me a better version of myself as a worker.

Rachel

Program Manager - Global Education Partnerships

How do you empower your team to be more creative?

With the many different personalities and styles on my team, I don’t employ a template for building or maintaining relationships with our partner schools. This 'thinking outside of the box’ approach allows for innovation, imagination, and resourcefulness. As a result, our message is consistent but the delivery is unique and personalized.

Jim

Relationship Management Lead - Education

What’s the vibe like in the office?

The vibe in the Boston office is ‘work hard, play hard.’ Boston Flymates are extremely passionate about what they do and what they represent, which for me as a relatively new Flymate is so motivating and inspiring. I’ve never worked at a place where its people were so welcoming and always eager to help in any way they can!

Yen

Client Success Specialist

What are Flywire Perks + Benefits

Flywire Benefits Overview

Flywire is proud to be one of Built In Boston's 100 Best Places to Work. To recognize the value of FlyMates' efforts, Flywire offers a comprehensive program of benefits! We believe work should energize and engage you, bringing both personal and professional satisfaction.

We’ll help you unlock your potential through on-the-job training, mentoring, and development workshops. We have a collaborative culture which makes Flywire the best environment in which to thrive.

Culture
Volunteer in local community
We love to see and encourage FlyMates to get involved in the Boston community. We partner with local charities such as BUILD Boston and ArtLifting and are always looking to expand.
Partners with Nonprofits
Annual partnership with School the World! We fundraise and send FlyMates to around the globe to help build communities.
Friends outside of work
Eat lunch together
Intracompany committees
FlyMates drive our social agenda - whether it’s a Friday night FIFA tournament, scavenger hunt across the city or exploring new neighborhoods together. FlyMates are always planning something fun!
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Acme Co. also provides 4 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Flywire sponsors commuter benefits for all of our office-based FlyMates.
Company Outings
Flywire hosts summer and holiday gatherings for FlyMates across the globe.
Game Room
Our game room includes Ping Pong, Shuffle Board, Video Games.
Stocked Kitchen
Flywire has a fully stocked kitchen including unlimited snacks, coffee, tea, a Bevi machine and all the Coke Zero and Diet Coke you can handle.
Some Meals Provided
Happy Hours
Happy hours are hosted On occasion .
Parking
We offer employees A parking subsidy.
Fitness Subsidies
Our health insurance provider offers a fitness reimbursement among other great benefits!
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Time allotted for learning
Customized development tracks
Paid industry certifications
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