Desktop Support Manager
DraftKings Inc. (Nasdaq: DKNG) is a digital sports entertainment and gaming company. It’s simple, at DraftKings, we believe life’s more alive with skin in the game. For that reason, we’re committed to responsibly creating the world’s favorite games and betting experiences. Headquartered in Boston, MA, with offices around the globe, we believe we can continue to define what it means to be a technology company in sports entertainment. We love what we do, and think you will too.
The strategy behind the game.
We are seeking someone to provide IT Desktop support management in an environment with 1000+ customers located at locations throughout the US and Europe. This role will be managing a team of 10+ IT technicians who operate out of offices throughout our locations. You will be supporting a large variety of technologies that will create many unique experiences.
What you'll do as a Desktop Support Manager:
- Manage IT initiatives independently with limited guidance.
- Track, manage, and triage all incoming help requests - walk-up or e-mail inquiry - while ensuring courteous, timely, and effective resolution of end user issues
- Provide leadership for incidents involving outages, including management of communication with internal customers, internal IT members, and external IT business partners
- Daily analysis of tickets and SLA goals
- Project management - follow-through on tasks/projects until completion
- Procurement of technology equipment and supplies
- Coordinator for IT service vendor
What skills you will use:
- A minimum of a 4-year Degree and/or relevant IT certifications is required
- A minimum of 3 years of work experience managing direct report staff is required
- A minimum of 5 years of IT Help Desk work experience is required
- Excellent technical and troubleshooting skills is required
- PC & MAC Computer Hardware and Software Support, Printer Support, Network Troubleshooting, and Mobile Device Support experience is required
Who are we a good fit for?
We love working with talented people but more than that, we seek out compassionate co-workers with a collaborative spirit. Our work moves quickly and we’re great at coming together to find creative solutions to some of tech’s most interesting problems. If that sounds good to you, join us.
Apply now
As a technology company at our core, DraftKings believes that the best innovation comes from diverse perspectives, thoughts, beliefs, ideas, and experiences. We consistently push boundaries and challenge the conventional to ensure our culture and products reflect the expectations of our employees, and the customers we serve.
We’re proud to believe that your gender, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability should have nothing to do with our hiring practices. We’ll never discriminate against anyone’s background or creed. If you’re good at what you do, we want you to do it at DraftKings.
You may be required to become licensed through applicable regulatory agencies.