Desktop Support Engineer

| Greater Boston Area
First and foremost, Kyruuvians care deeply about our vision to enable human beings to care for human beings, our mission, and our CORE values: 
Caring – We care about doing the right thing, in the right way, every time. 
Ownership – We own both our successes and our mistakes, taking responsibility and always learning how to be better.
Respect – We respect and celebrate the individual traits that enable each of us, our customers, our providers, and our patients, to be the best that we can be. 
Empowerment – We embrace a culture that supports everyone’s ability to contribute and lead.
Here’s what that would mean for you in the Desktop Support Engineer role.

Caring

  •  As a member of the Technical Operations team, you enable our people to do exceptional things through the design, deployment, and support of highly resilient, secure and scalable technology solutions.

Ownership

  • You provide high-level IT service - desk-side | phone | remote support
  • You are a constant learner and take ownership of various technology solutions
  • You leverage exceptional communication skills - both written and verbal - to support our internal customers - employees, interns, contractors - to provision access and troubleshoot issues across every level of the organization
  • You will own the employee and hardware lifecycle at Kyruus
  • Deploy, support and troubleshoot macOS
  • Record problem and resolution details in ticketing system
  • Participate in Technical Operations team helpdesk rotations, including sharing responsibility for off-hours and weekend issue resolution
  • Ability to work seamlessly within a team, while exhibiting a high level of initiative and professionalism
  • Facilitate exceptional audio-visual experiences for local and remote employees
  • You’ll be responsible for managing identity management systems, corporate security tools, and have elevated, administrative privileges across our SaaS applications and corporate infrastructure.
  • You’ll report to the Director, Information Technology in the Technical Operations Department within the General & Administrative Division. 

Respect: How You’ll Use Your Professional Skills

  • Passion for working in a macOS environment 
  • 3+ years supporting IT services, including configuration, patching, and diagnosis of macOS, iOS, and Android
  • Experience supporting users in a high-velocity, agile environment
  • Ability to work with and tailor support for all members of the organization (junior to executive, technical and non-technical, local and remote)
  • Administrative experience in a heavy SaaS environment - G Suite, AWS, Salesforce, Atlassian, Hubspot, Okta, BambooHR
  • Experience managing employee lifecycle using automation tools
  • Ability and strong desire to work with minimal supervision in an environment with changing priorities and multiple projects
  • Precision and strong attention to detail are critical 
  • Analytical, organizational, communication and problem solving skills
  • Focused on solutions, good at overcoming problems
  • Possess, or have the ability to obtain, Casper Certified Technician and/or JAMF Certified Technician certification within three months of starting the role

Empowerment: How You’ll Know You’re Succeeding

  • You maintain a healthy, yet competitive, relationship with other members of the Technical Operations team for critical help desk metrics.
  • You’ll drive our technology to new heights by researching and recommending enhancement opportunities and refinements to our tooling.
  • You own issues and leverage your resources to design solutions and document best practices for everyone to learn from.
  • You iterate on existing technologies and constantly evolve our infrastructure, with a vigilant focus on security and scalable design.
  • Where You’ll Go From Here 
  • Kyruuvians in the Infrastructure Engineer role can move in a more linear career path along two tracks - individual contributor and management. The next step in the process will be either an individual contributor Senior Infrastructure Engineer role or a managerial IT Operations Manager role.
  • Kyruus also loves to see an internal transfer. If a linear career path is not what you’re looking for, you can work with your manager and HR to explore lateral moves to other parts of the organization as you continue to grow with us.

Equal Opportunity Employer
Kyruus is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information. We will not discriminate, in any employment decision, against any individual or group on the basis of race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information, or veterans/national guard/military reserve status. This shall be done in compliance with all applicable federal, state, and local laws in every location in which Kyruus has facilities. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • FlaskLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • GoodDataAnalytics
    • InVisionDesign
    • SalesforceCRM

Location

18 Tremont Street, Boston, MA 02108

An Insider's view of Kyruus

What's something quirky about your company?

We Kyruuvians add k’s and “:u”s to commonly used words, tools, APIs, pretty much anything that contributes to our own growing lingo. For example, we have an employee recognition program that’s called Ku:udos, Kamunda is Kyruus API wrapper for Camunda (a workflow engine), Downloadu:ur is a tool to deliver reports to clients, and you get the idea!

Nausheen

Vice President, Engineering

What's the biggest problem your team is solving?

Our platform ingests, parses and organizes data from health systems' provider and scheduling data, providing customers with a platform to make finding a doctor and booking an appointment as easy as booking a seat on a flight. Scaling our match capabilities with new sources of data, algorithms and presenting it simply are current areas of focus.

Chris

CTO

What are Kyruus Perks + Benefits

Kyruus Benefits Overview

We have free snacks/food/drinks, awesome health/dental/vision benefits, Wellness + Commuter reimbursement, performance bonus, unlimited vacation, and more.

Culture
Volunteer in local community
Resilient Coders, Cradles to Crayons, Greater Boston Food Bank, United Way, Breakthrough Greater Boston, RAINN
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
D+I Group, Women in Product Development, Book Club
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
You betcha! Healthy = Happy. 300$ a quarter to spend on things that make you a better you!
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Share in our success!
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Sabbatical
Eligible employees get 20 days of paid sabbatical after their first 6 years of working at the company.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Annual/Quarterly Launch Parties, Trivia/Game/Movie Nights, Ice Cream Socials, Scavenger Hunts just to name a few and, of course, just good ol' fashions drinks and/or food after work.
Game Room
More boardgames than you'll ever be able to play in a lifetime! Videogames too. Favorites - SmashBro's, RocketLeague, Halo 1 (pistols), MarioKart / Diddy Kong, 007, Conquers BFD, any N64 game really.
Stocked Kitchen
Of course. Seltzers (salsa?), candy, snacks, chips, all the things.
Some Meals Provided
Catered lunch on Fridays.
Happy Hours
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings weekly.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Career mentoring, Leadership mentoring.
Continuing Education stipend
Time allotted for learning
Customized development tracks
Paid industry certifications
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