Desktop Support Engineer

| Greater Boston Area
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First and foremost, Kyruuvians care deeply about our vision to enable human beings to care for human beings, our mission, and our CORE values: 

Caring – We care about doing the right thing, in the right way, every time. 
Ownership – We own both our successes and our mistakes, taking responsibility and always learning how to be better.
Respect – We respect and celebrate the individual traits that enable each of us, our customers, our providers, and our patients, to be the best that we can be. 
Empowerment – We embrace a culture that supports everyone’s ability to contribute and lead.

Here’s what that would mean for you in the Desktop Support Engineer role.

Caring

  •  As a member of the Technical Operations team, you enable our people to do exceptional things through the design, deployment, and support of highly resilient, secure and scalable technology solutions.

Ownership

  • You provide high-level IT service - desk-side | phone | remote support
  • You are a constant learner and take ownership of various technology solutions
  • You leverage exceptional communication skills - both written and verbal - to support our internal customers - employees, interns, contractors - to provision access and troubleshoot issues across every level of the organization
  • You will own the employee and hardware lifecycle at Kyruus
  • Deploy, support and troubleshoot macOS
  • Record problem and resolution details in ticketing system
  • Participate in Technical Operations team helpdesk rotations, including sharing responsibility for off-hours and weekend issue resolution
  • Ability to work seamlessly within a team, while exhibiting a high level of initiative and professionalism
  • Facilitate exceptional audio-visual experiences for local and remote employees
  • You’ll be responsible for managing identity management systems, corporate security tools, and have elevated, administrative privileges across our SaaS applications and corporate infrastructure.
  • You’ll report to the Director, Information Technology in the Technical Operations Department within the General & Administrative Division. 

Respect: How You’ll Use Your Professional Skills

  • Passion for working in a macOS environment 
  • 3+ years supporting IT services, including configuration, patching, and diagnosis of macOS, iOS, and Android
  • Experience supporting users in a high-velocity, agile environment
  • Ability to work with and tailor support for all members of the organization (junior to executive, technical and non-technical, local and remote)
  • Administrative experience in a heavy SaaS environment - G Suite, AWS, Salesforce, Atlassian, Hubspot, Okta, BambooHR
  • Experience managing employee lifecycle using automation tools
  • Ability and strong desire to work with minimal supervision in an environment with changing priorities and multiple projects
  • Precision and strong attention to detail are critical 
  • Analytical, organizational, communication and problem solving skills
  • Focused on solutions, good at overcoming problems
  • Possess, or have the ability to obtain, Casper Certified Technician and/or JAMF Certified Technician certification within three months of starting the role

Empowerment: How You’ll Know You’re Succeeding

  • You maintain a healthy, yet competitive, relationship with other members of the Technical Operations team for critical help desk metrics.
  • You’ll drive our technology to new heights by researching and recommending enhancement opportunities and refinements to our tooling.
  • You own issues and leverage your resources to design solutions and document best practices for everyone to learn from.
  • You iterate on existing technologies and constantly evolve our infrastructure, with a vigilant focus on security and scalable design.
  • Where You’ll Go From Here 

  • Kyruuvians in the Infrastructure Engineer role can move in a more linear career path along two tracks - individual contributor and management. The next step in the process will be either an individual contributor Senior Infrastructure Engineer role or a managerial IT Operations Manager role.
  • Kyruus also loves to see an internal transfer. If a linear career path is not what you’re looking for, you can work with your manager and HR to explore lateral moves to other parts of the organization as you continue to grow with us.

Equal Opportunity Employer

Kyruus is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information. We will not discriminate, in any employment decision, against any individual or group on the basis of race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information, or veterans/national guard/military reserve status. This shall be done in compliance with all applicable federal, state, and local laws in every location in which Kyruus has facilities. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • FlaskLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • TableauAnalytics
    • GoodDataAnalytics
    • InVisionDesign
    • SalesforceCRM
    • SlackCollaboration
    • ZoomCollaboration
    • AsanaProject Management

Location

Our Boston office is located in the heart of the city, surrounded by restaurants, shops, and tourist attractions!

An Insider's view of Kyruus Health

How would you describe the company’s work-life balance?

Kyruus encourages an exceptional work life balance. Unlimited PTO is just the beginning. Managers and coworkers encourage you to take time off and fully disconnect from work, jumping in to assist wherever they can. My favorite thing is that employees are allowed to interpret "remote first environment" on their own terms

Akieva

Total Rewards Associate II

How do you collaborate with other teams in the company?

My team collaborates with many other departments at Kyruus. We work with Product during the scoping phases of the development cycle, we work with Implementation during deployment, and we work closely with Engineering after Go-Live. We depend on these collaborations, and more, in order to provide the best possible experience to our customer

Ken

Senior Director, Customer Support

What are some things you learned at the company?

Kyruus has taught me things both in my personal & professional life. Professionally, I’ve learned how to adapt & succeed in a fast-paced environment that is constantly changing. Personally, I’ve learned that the people and company I work for matters. I can do accounting anywhere—it’s the people I work with and the culture that makes me love my job

Lauren

Senior Accountant

How do you empower your team to be more creative?

We talk a lot about thinking out of the box and putting our business hats on. I truly see the People team in service of the business but an integral part of the success of the business. Creativity and innovation aren't just reserved for engineers and marketers, the more creative we are in the People space, the more engaged our employees are

Paige

Chief People Officer

What projects are you most excited about?

My team is currently working on a project that will allow patients to check themselves in to their appointment without needing a staff member. I'm excited to continue to iterate on this because it will free up time for the front desk staff, shorten lines at the practice, and benefit the patient to easily check themselves in on their own device

Marguerite

Senior Product Manager

What are Kyruus Health Perks + Benefits

Kyruus Health Benefits Overview

Kyruus Health perks & benefits include:
-Unlimited Vacation
-Flexible Work Arrangements
-Health Benefit Packages (Medical, Dental, & Vision)
-401(k)
-Quarterly recharge day
-Home Office Benefits
-Wellness Programs

Culture
Volunteer in local community
Resilient Coders, Cradles to Crayons, Greater Boston Food Bank, United Way, Breakthrough Greater Boston, RAINN
Partners with nonprofits
Open door policy
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
You betcha! Healthy = Happy. $500 a quarter to spend on things that make you a better you!
Team workouts
Mental health benefits
Financial & Retirement
401(K)
Company equity
Share in our success!
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Sabbatical
Paid holidays
Paid sick days
Flexible time off
Office Perks
Commuter benefits
Company-sponsored outings
Annual/Quarterly Launch Parties, Trivia/Game/Movie Nights, Ice Cream Socials, Scavenger Hunts just to name a few and, of course, just good ol' fashions drinks and/or food after work.
Free snacks and drinks
Of course. Seltzers (salsa?), candy, snacks, chips, all the things.
Some meals provided
Catered lunch on Fridays.
Company-sponsored happy hours
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Customized development tracks
Paid industry certifications

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