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Desktop/ Network Technician (Tier II)

| Greater Boston Area

Smartsheet is seeking to hire a Desktop & Network Technician to join an already highly established Corporate IT team to provide the highest quality support to both our onsite and remote employees in a professional environment. We’re looking for a talented, self-motivated, and service-oriented individual with high integrity who can make an immediate, positive impact. You will also work in collaborating, participating in the design and implementation of new services and programs.
This position reports to our IT Manager and is based at our headquarters in Boston, MA.

  • Respond to incoming IT requests from both onsite and remote customers in a timely manner with an excellent spirit of service and quality
  • Ensure all assigned requests that require follow up work and /or calls are resolved
  • Assist employees with hardware and software selection, installation, maintenance, and troubleshooting
  • Prepare, configure, deploy and set up hardware / desks for weekly new hires
  • Help with installing and guiding new hires on their new tools / applications
  • Collaborate on new IT programs to improve performance and satisfaction
  • Monitor, maintain and help with corporate network, printers and desktop phone issues
  • Help deploy new services to support all aspects of Smartsheet operations
  • Maintain a growing network of Microsoft, Apple, and Android based devices
  • Assist with office space and tenant improvement projects, including facility expansions and relocations
  • Act as point of contact for technology related issues requiring vendors and 3rd party involvement
  • Assist with procurement, asset tagging, and maintaining inventory management
  • Assist with various related projects as needed


  • Bachelors or Associates degree preferred
  • 2+ years of relevant experience
  • Experience with desktop and network administration
  • Experience with Apple and Microsoft desktop and server operating systems
  • Experience with cloud-based applications
  • Excellent verbal and written communication skills
  • Ability to communicate effectively with all customers, troubleshoot issues, and provide timely and complete problem resolution
  • Ability to troubleshoot hardware, software, networking, and application issues
  • Ability to prioritize tasks, meet deadlines, and manage multiple projects while maintaining a high level of accuracy
  • High level of motivation, drive, and integrity, with the ability remain professional and flexible while under pressure
  • Legally eligible to work in the U.S. on an ongoing basis 
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We are located in Boston's Leather District near a host of great restaurants and bars, as well as 6 minutes walking distance from South Station.

What are Smartsheet Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
Perks & Discounts
Casual Dress
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