Customer Support Specialist (Onboarding)

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Do you want to be part of Boston’s hottest up and coming startup? Insurify is one of the fastest-growing MIT FinTech startups and has been recognized as a global Top 100 InsurTech company. We’re changing the way millions of people compare and buy insurance with artificial intelligence, technology, and superior product design.

Our team is highly analytical, fast-moving, and focused on one thing: getting more people to compare insurance quotes using Insurify.

Join us if you like

  • $1.3 Trillion market opportunity
  • MIT alumni founders
  • Female-led startup
  • $130M total funding
  • Strong leadership team from Kayak, Amazon, Wayfair, Microsoft, Allstate, GEICO, Liberty Mutual, Zillow

How you will make an impact

  • Contacting customers through various means such as phone, email and chat
  • Responsible for providing assistance and collecting onboarding documents (insurance policies, supporting documentation) for sale finalization
  • Ensure the information is correct and matching
  • Responsible for entering into carrier portals and pulling lists of clients for which follow up is needed
  • Success for the position will be measured in the number of customers contacted and who completed the corresponding actions for onboarding completion

What you need to succeed

  • Experience in Customer Support via phone, email and chat
  • Excellent communication skills
  • Phenomenal phone skills
  • Well-organized and self-driven

Benefits

  • Employee stock options
  • 401K plan
  • Great healthcare plan
  • Unlimited vacation and sick time

We are proud to be an Equal Employment Opportunity and Affirmative Action employer.

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Location

222 Third Street #1320, Cambridge, MA 02142

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