At Punchbowl, the gold standard in online invitations, customer service is in our DNA. We believe that every customer interaction is an opportunity to make a lasting impression. We’re looking for a full-time Customer Support Specialist to join our team. This is a hands-on position that will give you the opportunity to be involved in the day-to-day operation of our platform.

Some Punchbowl Perks:

• Flexible, semi-remote work option
• 100% healthcare coverage
• A collaborative, open-office work environment
• Roxxee, our very sweet office dog
• Volunteer outings, Friday afternoon beer breaks, and plenty of Big League Chew
• A start-up environment where you’ll learn a lot and get your hands dirty

Responsibilities: 

• Become an expert on the Punchbowl platform and our products
• Troubleshoot and resolve customer service inquiries via email and live chat
• Maintain and contribute to our site’s help center
• Build an ongoing understanding of customer needs and identify trends to help resolve future issues and improve processes
• Contribute ideas for product improvements
• Perform regular quality assurance testing and troubleshoot technical issues prior to product releases

Who you are:

• You are bright, articulate and an excellent communicator
• You enjoy the process of problem-solving and have a superior memory for details
• You have experience dealing with customers and know how to make every customer happy (even if it is sometimes frustrating!)
• You consider yourself web-savvy and love digging into the ins and outs of new tools and platforms (shortcuts are your friend)
• You have a college degree with a good GPA 
• You live within a 45-minute drive of Framingham, MA