Barkly provides the strongest, smartest endpoint protection with unsurpassed management simplicity. Barkly's protection operates at runtime to provide endpoint protect that is complementary to pre-execution protection such as traditional AV and next-generation AV. Our runtime approach, which utilizes advanced machine learning, enables us to address critical threats that other solutions don't such as fileless malware and zero-days. Barkly is the first endpoint protection solution to use a multi-tenant SaaS service combined with local endpoint protection. Through this unique approach, we are able to improve the strength and quality of protection in addition to the customer experience.

A little about the gig:

• Identify and resolve issues efficiently. Gather and analyze information to develop solution
• Train customers on products and features
• Provide information about our product offerings as they relate to a client’s needs
• Act as the first point of contact for customer inquiries via telephone
• Provide online demonstrations and educate customers on product features as well as online help resources
• Utilize additional support channels such as chat and email based on business need
• Respond promptly, courteously, and knowledgeable to customer service inquiries for issues such as troubleshooting, installation, or product usage questions
• Communicate with a positive, friendly, and patient attitude with customers via phone, email, and live chat messages.
• Must communicate clearly, be attentive, and actively listen to customer needs

What you bring to the table:

• You love solving technical puzzles: You’re excellent at problem-solving, clearing roadblocks, and collaborating cross-functionally, always with the goal of delivering quality, on-time results.
• You are highly empathetic: You understand and care for the people you work with - customers and colleagues alike. You have a high EQ and excellent communication skills, both written and verbal.
• Working knowledge Networking and windows admin experience
• Prior experience in Help Desk, Software Support, Windows, Network or Systems Administration
• Experience in, or passion for, Cybersecurity
• 2-3 years in technical sales or customer service work environment.
• A Bachelor's of Science degree