We’re passionate about helping hard-working entrepreneurs grow their property management businesses. We’re a collective of uniquely talented individuals who are at the top of our game and are determined to get better at what we do every day. There’s zero competition or micromanagement—everyone is the master of their domain, ready to collaborate wholeheartedly with one another and celebrate each other’s successes. Our determination to make our customers’ lives better and break records is contagious—you find yourself becoming intensely passionate about the work that we do, even if the property management industry was never on your radar before you got here.

In the Customer Success Specialist role, you will be responsible for the onboarding experience for all of our newest Pro customers, assisting with data import and account setup, add-on services setup and training, and education on how to use the software to integrate Buildium into their business. You will work cross functionally with Product, Marketing, Sales, and Customer Care teams to help create a frictionless process for our customers, so that they can “graduate” from onboarding fulling utilizing Buildium’s features and functionality to maximize their business’ growth potential.

Responsibilities:

• Outreach to all new customers assigned, conducting kickoff calls and orientation to the onboarding program
• Create and execute a customized onboarding plan for customers, inclusive of setting accounting and go-live dates and an agreed upon “graduation” plan
• Assist with data import (automated or manual) and quality check customer’s data
• Set expectations for turnaround times and maintain light “project plan” for customer
• Setup and train on add-on services as applicable
• Proactively provide additional trainings with new customers who are struggling or in danger of churning
• Maintain a current, in-depth knowledge of the functions and special features of Buildium and be able to effectively transfer this knowledge to a wide range of users
• Continue to iterate on the program using your personality and voice to create a memorable onboarding experience

Required Qualities/Skills and Experience:

• Be a “Product Specialist” or higher
• High level of energy and enthusiasm, a desire to “wow” the customer and a passion for being part of a hard working team
• Comfortable on the phone with one on one or one to many training sessions
• Experience working well in a team environment
• Strong attention to detail and highly accountable
• Demonstrated empathy with challenges our customers face
• Outstanding communication and interpersonal skills, verbal and written
• Ability to multi-task in a fast paced environment, balancing quality and progress
• Self motivated, works independently, has good judgment and consistent follow-through
• Strong product knowledge and ability to stay on top of new product releases
• Solid understanding of excel and the Buildium import process
• Basic understanding of Salesforce

Benefits and Perks

• Casual and collaborative work environment
• Flexible time off
• Medical, dental & vision insurance
• 401(k) retirement plan with company match
• Parental leave
• Flexible spending and dependent care accounts
• Commuter benefits
• Free lunch Thursdays
• Ping Pong, Foosball, etc
• Free snacks

At Buildium, we’re always looking for smart, driven, enthusiastic professionals who want to join our team. Our vision is to create a 100-year company with a mission of helping small businesses succeed — all while setting the highest standard for the way business should be done.  Those aren’t just words on our wall — they are words we live by. We love what we do. We love what we’re building. And we love our customers. If that sounds like something you want to be a part of, we want to hear from you.

Buildium is an equal employment opportunity employer and considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, veteran or disability status.  We celebrate diversity and are committed to building an inclusive work environment where all employees feel a sense of belonging while bringing their authentic self to the table and being valued for it.