Reggora is seeking a Customer Success Manager to immediately join our rapidly growing team to oversee inbound support, retention and expansion of our growing national customer base of lenders. This role requires stellar relationship management, sales acumen, training skills and technical troubleshooting to drive value outcomes for clients. This is a high-impact position with substantial growth and career development opportunities given the early stage and rapid growth trajectory of the company.

What You’ll Do

• Ensure retention of Reggora's highest-value accounts
• Work closely with the Implementation team to ensure seamless transition from onboarding to the account maintenance phase to minimize time-to-value for high-value clients
• Provide technical support and training to Reggora customers
• Actively identify growth opportunities in accounts
• Track and report on usage data and support data across a range of features
• Work cross-functionally with Product to ensure customer issues are resolved promptly and correctly
• Drive customer satisfaction, referrals, renewals, case studies, and account growth
• Build support content for customers and internal teams
• Identify and champion innovative ideas to help drive the growth of our business 

Who We’re Looking For

You are an experienced customer success manager with a track record of success providing excellent maintenance, training and problem-solving support to service and retain sophisticated enterprise customers. You’re a motivated, self-starter who can power through ambiguity and work independently to achieve results. You’re a collaborative team player who rolls up their sleeves, responds quickly and decisively, is flexible and open to change, and is able to productively work with the team to achieve company objectives. You thrive in the fast-paced, dynamic start-up environment inherent to a high-growth technology company like Reggora.

Our ideal candidate has:

• 2+ years experience in customer success, account management, or technical account management role, preferably within an enterprise SaaS company
• First-hand experience working with large lenders and knowledge of the lending and appraisal industries a big plus 
• Expertise in customer service, support and relationship management systems such as Salesforce, Zendesk and Talkdesk
• Experience driving and improving customer satisfaction of enterprise accounts; hands-on familiarity and knowledge of NPS scoring mechanics a plus 
• Strong training delivery skills with an ability to earn the trust of customers
• Strong data skills; experience using Excel and Salesforce reporting a plus
• Sales experience a plus
• Desire to exceed goals and achieve results
• Attention to detail, thoroughness and an urgency to consistently set and meet deadlines
• Strong written and verbal communication skills
• Experience building and managing a team a plus

About Reggora

Reggora is a rapidly growing, Series A stage fintech company transforming the market for real estate valuation. Reggora provides an enterprise B2B software solution which automates the real estate appraisal and valuation process for lenders through streamlined workflow tools and data aggregation. Reggora is backed by the same investors behind companies like Twitter, Slack, Wayfair, and Draftkings (Spark Capital, Boston Seed Capital, 1984 Ventures and Tamarisc) and is based in the Seaport area of Boston.

For more information, please visit www.reggora.com