Customer Success Manager

| Greater Boston Area
First and foremost, Kyruuvians care deeply about our vision to enable human beings to care for human beings, our mission, and our CORE values: 
Caring – We care about doing the right thing, in the right way, every time. 
Ownership – We own both our successes and our mistakes, taking responsibility and always learning how to be better.
Respect – We respect and celebrate the individual traits that enable each of us, our customers, our providers, and our patients, to be the best that we can be. 
Empowerment – We embrace a culture that supports everyone’s ability to contribute and lead.
Here is what it would mean for you in the Customer Success Manager role.

Caring

  • As the master of the Kyruus solutions, you will bring a proactive data driven approach to enabling our customers to achieve their strategic goals.

Ownership

  • You'll monitor customer usage and performance metrics, and provide recommendations on actions the customer can take to better utilize Kyruus solutions to achieve their desired business goals.
  • You’ll partner with customers across the board as customer business needs change throughout the customer lifecycle.
  • You’ll constantly be looking for workflow optimization opportunities for clients.
  • You’ll own successful adoption of our products with customers via onsite meetings and Kyruus Business Reviews, traveling up to 20% of the time.
  • You’ll collaborate with internal business units to find ways to optimize Kyruus for our clients.
  • You’ll meet with clients to develop campaigns that allow our product to become even more successful.
  • You’ll report to the Director, Customer Success in the Customer Success department within the Delivery division.

Respect: How You'll Use Your Professional Skills

  • You’ll use your 3+ years of experience in project and customer management experience to:
  • Monitor customer health and leverage insight into Kyruus Analytics to further address opportunities for customers to better leverage the Kyruus product solutions.
  • Leverage data to build a compelling story to drive change that will support the customer to accomplish their end goal.
  • Be involved in critical conversations to reeducate around the customer workflows and decision making process around business rules to drive value realization.
  • Monitor customer account health and update internal documentation related to such.
  • Coordinate resources and execution of business efforts both internally and externally with our Customers.

Empowerment: How You'll Know You're Succeeding

  • You’re a trusted and influential advisor to our clients and provide consultation around leveraging our products better in order to achieve success and better impact the communities each customer is serving.
  • You’re challenging the workflows of the customer in an effort to drive further adoption and retention.
  • You’re able to address any questions or concerns from customer accounts.
  • You are proficient with the tools of the customer success trade - Salesforce, Jira, Confluence, Excel, Powerpoint.
  • You have a passion for analytics and can use data to drive effective and positive behavioral change within the customer base.
  • You can demonstrate the balance between advocating for our customers within Kyruus versus Kyruus with customers.

Where You'll Go From Here

  • Kyruuvians in the Customer Success Manager role can move in a more linear career path and step into the Senior Manager, Customer Success role. From there, Kyruuvians can become Director, Customer Success.
  • Kyruus also loves to see an internal transfer. If a linear career path is not what you’re looking for, you can work with your manager and HR to explore lateral moves to other parts of the organization as you continue to grow with us.

Equal Opportunity Employer
Kyruus is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information. We will not discriminate, in any employment decision, against any individual or group on the basis of race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information, or veterans/national guard/military reserve status. This shall be done in compliance with all applicable federal, state, and local laws in every location in which Kyruus has facilities. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • FlaskLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • GoodDataAnalytics
    • InVisionDesign
    • SalesforceCRM

Location

51 Melcher Street, Boston, MA 02210

An Insider's view of Kyruus

What's something quirky about your company?

We Kyruuvians add k’s and “:u”s to commonly used words, tools, APIs, pretty much anything that contributes to our own growing lingo. For example, we have an employee recognition program that’s called Ku:udos, Kamunda is Kyruus API wrapper for Camunda (a workflow engine), Downloadu:ur is a tool to deliver reports to clients, and you get the idea!

Nausheen

Vice President, Engineering

What's the biggest problem your team is solving?

Our platform ingests, parses and organizes data from health systems' provider and scheduling data, providing customers with a platform to make finding a doctor and booking an appointment as easy as booking a seat on a flight. Scaling our match capabilities with new sources of data, algorithms and presenting it simply are current areas of focus.

Chris

CTO

What are Kyruus Perks + Benefits

Kyruus Benefits Overview

We have free snacks/food/drinks, awesome health/dental/vision benefits, Wellness + Commuter reimbursement, performance bonus, unlimited vacation, and more.

Culture
Volunteer in local community
Resilient Coders, Cradles to Crayons, Greater Boston Food Bank, United Way, Breakthrough Greater Boston, RAINN
Friends outside of work
Intracompany committees
D+I Group, Women in Product Development, Book Club
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
You betcha! Healthy = Happy. 300$ a quarter to spend on things that make you a better you!
Retirement & Stock Options Benefits
401(K)
Company Equity
Share in our success!
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Sabbatical
Eligible employees get 20 days of paid sabbatical after their first 6 years of working at the company.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Annual/Quarterly Launch Parties, Trivia/Game/Movie Nights, Ice Cream Socials, Scavenger Hunts just to name a few and, of course, just good ol' fashions drinks and/or food after work.
Game Room
More boardgames than you'll ever be able to play in a lifetime! Videogames too. Favorites - SmashBro's, RocketLeague, Halo 1 (pistols), MarioKart / Diddy Kong, 007, Conquers BFD, any N64 game really.
Stocked Kitchen
Of course. Seltzers (salsa?), candy, snacks, chips, all the things.
Some Meals Provided
Catered lunch on Fridays.
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings weekly.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Career mentoring, Leadership mentoring.

Additional Perks + Benefits

We have all the standard tech company perks (perhaps minus some of the "google-level" stuff like volleyball courts/sleeping pods/trips to the real Hogwarts/personal helicopters, tame+alive helper dinosaurs/etc) but what sets us apart is our people. We care about our mission - making healthcare better - and it comes through in our culture. Not only are Kyruuvians the smartest folk on the block (you wont hear us say that btw) we are also some of the most kind, caring, and helpful humans one could hope to meet.

Working here, and being part of this team is truly awesome.

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