EverQuote
EverQuote operates the largest online marketplace for insurance shopping in the US.
Cambridge, MA
Remote

Customer Success Manager

| Remote
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We are excited to be seeking a Customer Success Manager to join our team! You will be an integral part of our Customer Success team and will be tasked with thinking critically and creatively about how to best support our clients to drive their business success with our support.


What You’ll Be Doing:

  • Handle both inbound and outbound calls and emails, building and maintaining strong relationships with our client base, while supporting agents utilizing our EverQuote Pro platform.
  • Be a strategic consultant for our agency business, in a role that combines both revenue protection as well as revenue growth, by creating up sell opportunities within our existing customer base.
  • With the recent launch of new products across the home and life verticals, you will also be a key player in cross-sell initiatives for existing customers. 

About You: 

  • You're a professional with 2+ years experience in a customer facing role, and a background in Sales or Customer Success
  • Have clear process in place for managing a large book of business, and generating revenue within those accounts
  • Experience communicating data analysis via phone/email, and able to break down complex data sets into easily readable business review emails and phone calls
  • Able to have revenue specific dialogue with accounts
  • Hold a strong record of success in whatever you have done
  • Energetic, proactive and tenacious
  • Excellent oral and written communication skills
  • Coachable – you are willing to accept constructive feedback
  • Team Oriented – you are willing to lend a hand and celebrate the success of your teammates.
  • Deadline and detail-oriented
  • Ability to function both independently and as part of a team
  • Previous success working in a fast-paced, dynamic and creative environment

We get it. Requirements can sometimes hold people back from applying to a job, but don’t let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role.

About Us:

EverQuote (Nasdaq: EVER) operates the largest online marketplace for insurance shopping in the United States. We make insurance shopping easy, efficient and personal, saving consumers and providers time and money. Our goal is to reshape the way consumers shop and improve the way insurance providers attract and connect with customers as insurance shopping continues to shift online.

EverQuote is committed to building an equitable, diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or veteran status.

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Where we are

We're located in the Kendall Square area of Cambridge, MA. Surrounded by great food, fun places for outings and easily accessible for any commute.

Technology we use

  • Product
  • Sales & Marketing
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • HootsuiteCMS
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What are EverQuote Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Along with generous PTO, we offer a great open vacation policy!
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Parking
Professional Development Benefits
Diversity Program
Lunch and learns
Mentorship program

An Insider's view of EverQuote

How would you describe the company’s work-life balance?

The reality is career success means little without a healthy balance of life outside of work. At EQ, it has meant reminding each other that whatever we can get done in a day is good enough. Some may be able to do more based on their situation and some won’t. The key is creating safe spaces to be honest, and open to give and receive support.

Alexander Grant

Quality Manager

How do you collaborate with other teams in the company?

I shoot a slack to someone or set up a meeting if it's a more complex problem I'm trying to solve. Typically, everyone is eager to help and put their heads together to solve the problem at hand!

Clara Hunnewell

Manager, SEM and Analytics

How does the company support your career growth?

At EverQuote, I've been able to grow from "intern" to "director of engineering" with lots of mentorship. Leadership sets clear expectations, provides actionable feedback, and creates real opportunities. EverQuote has sponsored formal management training for me, and I have a personal development plan that aligns with my goals beyond my tenure at EQ.

Ian Naval

Director, Ad Engineering

What’s the vibe like in the office?

The vibe is very upbeat and collaborative. Everyone is truly willing and happy to help each other out, support is just a desk away! Outbursts of laughter are the norm throughout the day which lends to a positive feel, but there are also quiet spaces to escape to when needed. I am very much looking forward to days back in the office down the road.

Brianna Shea

Agency Business Consultant

Jobs at EverQuote
21

All Jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
HR + Recruiting
Legal
Operations
Sales
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