Customer Success Manager

| Cambridge

We are excited to be seeking a Customer Success Manager to join our team! You will be an integral part of our Customer Success team and will be tasked with thinking critically and creatively about how to best support our clients to drive their business success with our support.


What You’ll Be Doing:

  • Handle both inbound and outbound calls and emails, building and maintaining strong relationships with our client base, while supporting agents utilizing our EverQuote Pro platform.
  • Be a strategic consultant for our agency business, in a role that combines both revenue protection as well as revenue growth, by creating up sell opportunities within our existing customer base.
  • With the recent launch of new products across the home and life verticals, you will also be a key player in cross-sell initiatives for existing customers. 

About You: 

  • You're a professional with 2+ years experience in a customer facing role, and a background in Sales or Customer Success
  • Have clear process in place for managing a large book of business, and generating revenue within those accounts
  • Experience communicating data analysis via phone/email, and able to break down complex data sets into easily readable business review emails and phone calls
  • Able to have revenue specific dialogue with accounts
  • Hold a strong record of success in whatever you have done
  • Energetic, proactive and tenacious
  • Excellent oral and written communication skills
  • Coachable – you are willing to accept constructive feedback
  • Team Oriented – you are willing to lend a hand and celebrate the success of your teammates.
  • Deadline and detail-oriented
  • Ability to function both independently and as part of a team
  • Previous success working in a fast-paced, dynamic and creative environment
  • Bachelor's’ degree preferred 

We get it. Requirements can sometimes hold people back from applying to a job, but don’t let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role.

About Us:

EverQuote (Nasdaq: EVER) operates the largest online marketplace for insurance shopping in the United States. We make insurance shopping easy, efficient and personal, saving consumers and providers time and money. Our goal is to reshape the way consumers shop and improve the way insurance providers attract and connect with customers as insurance shopping continues to shift online.

EverQuote is committed to building an equitable, diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or veteran status.

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Location

210 Broadway Suite 401, Cambridge, MA 02139

What are EverQuote Perks + Benefits

Culture
Volunteer in Local Community
Partners with Nonprofits
Friends Outside of Work
Eat Lunch Together
Intracompany Committees
Daily Stand-up
Open Door Policy
Team-Owned Deliverables
Team-Based Strategic Planning
Group Brainstorming Sessions
Pair Programming
Open Office Floor Plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious Bias Training
Mean Gender Pay Gap Below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Acme's health insurance policy covers up to 100% of out of pocket expenses.
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Company-Sponsored Family Events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Semi-annually.
Free Daily Meals
We provide free breakfast on Monday, Tuesday, Wednesday, Thursday, Friday. Employees get free lunch on Tuesday.
Game Room
Our game room includes Foosball.
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Monday, Tuesday, Wednesday, Thursday, Friday. Employees get free lunch on Tuesday.
Happy Hours
Happy hours are hosted On occasion .
Parking
We offer employees A parking subsidy.
Recreational Clubs
Professional Development Benefits
Diversity Program
Lunch and Learns
Acme Co. hosts lunch and learn meetings on occasion.
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