Customer Success Manager

| Greater Boston Area
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Customer Success Manager

WHO WE ARE...

Hi there! We are Alyce, a quickly growing software startup in Boston. Our vision is to make every business relationship more human. Through the power of personalized gifting, we are able to help companies build more meaningful and “real” connections with those around them. We get to come to work every day and help others bring smiles to the faces of the people we interact with.

We are a fast-moving and motivated team with a big collective vision — to bring humanity back into B2B marketing and sales. At Alyce, we are customer-obsessed and put the customer at the center of our company decisions. We are looking for a Customer Success Manager, this is a hybrid position responsible for leading implementations, creating high adoption of our technology, ensuring customers are maximizing their investment and long-term customer success. You will manage a set of partner relationships, providing them strategic and consultative support to build and maintain success throughout their lifecycle.

Who you will be doing...

  • Manage enterprise client relationships, creating account growth plans, and navigating scope conversations with positive outcomes for all involved
  • Drive solution adoption by providing best practices, solution usage maturity benchmarks, diagnosing barriers to adoption, and helping the customer address those obstacles.
  • Develop and maintain a deep understanding of both the Alyce product and our customer's specific needs in support of their ongoing usage
  • Communicating in a concise but appealing manner, with the ability to simplify technical concepts for a non-technical audience
  • Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Engineering.
  • Provide proactive support to our clients

What you need to be successful...

  • 3-7 years in a Customer Success role in the SaaS industry.
  • Customer-centric mindset - you own, drive, and affect change at large companies, ensuring customers achieve beyond their desired outcomes.
  • A clear, confident, and compelling communicator in your writing, conversation, one on one or in front of an audience.
  • Resourceful, scrappy, and creative - if a playbook doesn’t exist, you map it out and build it for the whole team to use.
  • Strong business acumen and experience in high-growth companies.
  • Excellent interpersonal and leadership skills - you build trusted relationships with both customers and colleagues.
  • Ability to work cross functionally with other Alyce teams to identify and pursue growth opportunities in accounts, aligned with customer outcomes.
  • An attitude to not be content with settling for “good enough.”
  • Willingness to travel (up to 25%).

Benefits and Perks!

  • Unlimited Vacation
  • Comprehensive Insurance Coverage
  • Learning and Development Reimbursement
  • Gym/Fitness Program Reimbursement
  • Kitchen Stocked Daily with Tasty Snacks, Fruit and Drinks
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Location

We're located in the financial district, a short walk from South Station and Park Street.

An Insider's view of Alyce

What's something quirky about your company?

In our initial hiring process, we ask one simple question, “what is the best present you have ever given someone?” This tells us two things, how much the prospective hire really wants the role and how much they embody our company morals to give first.

Mike Goldenberg

Head of Sales

How does the company support your career growth?

We support career growth through offering self-improvement stipends that people have used to attend job-specific conferences or workshops. We have also had people switch departments, like from Customer Success to Product Management or Sales to Marketing because Unwrapping the Possibility (10x yourself) is one of our core values!

Daniel Rodriguez

Head of Marketing

What is your vision for the company?

We're making B2B sales and marketing more human and bringing smiles to the faces of thousands of people at work everyday. We believe that companies have gone too far in their spray and pray, impersonal tactics and we're leading the movement back to the importance of the 1-to-1 interactions that create real connection through the act of gifting.

Greg Segall

Founder and CEO

What are Alyce Perks + Benefits

Alyce Benefits Overview

We strive to build an inclusive culture that celebrates our individual differences as real people who are united by our company's core values. We are growing very quickly, which means we have A LOT of fun milestones to celebrate. We've created benefits and perks that reflect our investment in the most valuable asset we have as a company: our team.

Culture
Volunteer in local community
We are all about giving back-- and use quarterly events as a way of doing so. Many of our employees also volunteer on their own locally-- as coaches, mentors and Bigs.
Partners with Nonprofits
We're proud that our product helps companies contribute to hundreds of charities! We also have formal partnerships with local nonprofits Artists For Humanity and ArtLifting.
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
All full-time employees have stock options as part of their compensation package, which vest over a four year period.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Company Outings
We host a company outing every quarter, which we use to both give back to the community but also to build team camaraderie. Examples include a Charles River cleanup and Escape The Room.
Stocked Kitchen
Alyce has a (really nice) kitchen with unlimited snacks, coffee, tea and Spindrift sparkling water. A bottle of scotch, red wine or case of beer shows up on occasion.
Happy Hours
1-2x per month, various members of the team can be spotted at Biddy Early's pub after work.
Fitness Subsidies
Employees have access to a state-of-the-art fitness center located in our office building (paid for by Alyce).
Professional Development Benefits
Promote from within
Continuing Education stipend
We want people to invest in what makes them grow as individuals. We offer $500 annually toward continued education, whether it is for professional development or personal growth.
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