Hi Marley is transforming the risk industry by helping insurance companies deliver a modern experience that puts customers first.  We are a technology company that is disrupting the often-misunderstood industry of risk. Our mission is to make insurance simple and lovable while protecting people and the things they care about.

We are growing rapidly and are looking for a highly motivated, dynamic, talented individual to join our Customer Success team as a Customer Success Manager. The main objective of this role is to manage a portfolio of our insurance company customers – driving implementations, adoption, expansion, and advocacy.

What You’ll Do

• Drive adoption and engagement across the customer organization, delivering and communicating benefits continuously
• Understand customer outcomes by analyzing and synthesizing customer engagement metrics for internal and external audiences
• Represent the voice of the customer internally at Hi Marley through the sales process, marketing and product roadmap
• Collaborate with customer to expand use cases for the platform, and develop ideas and innovations for new product functionality
• Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support

What We’re Looking For

• BA/BS
• Ideally 4+ years of experience in Business-to-Business Software, Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role
• P&C insurance industry experience desirable but not required
• Experience working with large enterprise customers
• Exceptional communication skills, highly organized, collaborative and detail oriented
• Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
• Empathetic, positive attitude with a desire to help our customers reach their goals
• Results-driven mentality, with a bias for speed and action
• Strong Microsoft Excel skills, with the ability to translate data into insights. Experience with Excel preferred
• Strong Microsoft PowerPoint
• Basic technical skills in software development, database architecture, and connecting to APIs
• Comfort in a startup environment – we move quickly and wear many hats in a dynamic environment
• Comfort with travel – expected 20-40%