Customer Success Manager

| Greater Boston Area

As our product gains more traction in the market, we’re looking for a Customer Success Manager to onboard, train, and proactively drive adoption with existing customers. You’ll advocate for the customer internally and focus on a positive customer experience. This is an opportunity to join a company that’s a leader in the space, and early enough to contribute impactful work.

Ideal Profile:

  • 3+ years in a Customer Success or Account Management role in the SaaS space
  • Ability to negotiate contract terms and overcome pricing objections for Renewal/Upsell opportunities
  • Experience tracking customer information within Salesforce
  • Experience in the B2B tech space or with subscription based software preferred
  • Strong communication skills and attention to detail

Typical Day

  • Partner with sales team to ensure smooth transition and on-boarding experience
  • Proactively build relationship with customers to achieve loyalty and revenue growth
  • Act as advisor to customers to ensure they’re leveraging the solution effectively
  • Monitor and identify usage trends to uncover renewal risks and support greater adoption rates
  • Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)
  • Identify growth opportunities within named accounts and ensure high renewal rates

We Offer:

  • Career: mentorship, proven opportunities for upward mobility, extensive training program to ensure success
  • Commute: Post Office Square Boston location, commuter benefits
  • Product: work with customers who love our product that directly impacts their success & productivity
  • Fun: work/life balance, flexible PTO, Boston events, tech conferences, quarterly outings
  • Health: fully covered medical, dental, vision, one medical, plus an equinox partnership
  • Finance: 401k plan, cell phone & gym reimbursements, stock options, catered lunches

About Datadog:

Datadog is a monitoring service for hybrid cloud applications, assisting organizations in improving agility, increasing efficiency, and providing end-to-end visibility across the application and organization. These capabilities are provided on a SaaS-based data analytics platform that enables Dev, Ops and other teams to accelerate go-to-market efforts, ensure application uptime, and successfully complete digital transformation initiatives. 

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Location

We are located steps away from Post Office Square. When we aren't eating free catered lunches, food trucks & other restaurants are easily accessible!
225 Frankline Street, Boston, MA 02110

What are Datadog Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Unlimited PTO
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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