Customer Success Manager (Orientation)

Company Description:

What’s it like to work at Quick Base? Well, our company, our market and our customers are growing fast. This means all Quick Base employees are engaged in interesting work, we try new and different things and lots of room for career advancement (1/3 of our employees are in a new role from 1 year ago!). We work with exceptional colleagues and foster an environment that empowers those closest to the work to make decisions and provide each other the support to move quickly and learn as we go. Quick Base combines the excitement and pace of a startup with the stability and work/life balance of a market leader. Find out if Quick Base is for you!

Position Overview:

We're looking for an Orientation Customer Success Manager as we continue to grow! You will be a trusted advisor to our new customers as you help them develop their first business application. Being customer obsessed, you will act as a Quick Base consultant and guide customers through their application development. It is your responsibility to enable customers to manage, maintain, and develop Quick Base so they can utilize Quick Base as a platform. You will work with a variety of businesses and people across a wide variety of industries and professional levels. You will be the voice of our new customers and provide them with the appropriate avenues to express feedback and help register them for the appropriate product feature testing.

You will be tasked with using built-in Quick Base features to solve business problems and automate existing processes, so creativity and problem-solving skills are a must. You will need to be able to manage multiple customers, personalities, and priorities.

Responsibilities:

• Increase time to first value: Accelerate customers' initial return on investment by coaching them to develop their first app quickly and identifying their success metrics to provide data driven insight into Quick Base's value.
• Enable Customers to Build: Through one-on-one coaching sessions, provide new customers with the tools and resources they need to be successful Quick Base builders.
• Relationship Management: Manage multiple, short-term customer engagements and become the customer's trusted adviser as you aim to create Quick Base champions.
• Work for Shared Success: Work collaboratively with Account Executives and Customer Success teammates who will effect change across a diverse account base. Understand Customer Success offerings and raise essential product issues.

Qualifications:

• Experience in customer service, banking, financial services or technical support experience
• Problem solving and analytical skills
• Interest in learning and teaching new technology
• Flexibility for travel (approximately 20%)

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.