HubSpot is the world’s leading inbound growth platform. Over 31,000 customers in more than 90+ countries use HubSpot’s software, services, and support to transform the way they attract, engage, and delight customers.

HubSpot for startups is a global program with a mission to help startups grow. The program has been a key part of HubSpot’s disruptive prevention strategy, and has achieved 200% YOY growth. 2017 is a key year for the program, as the scale up phase begins. The ecosystem consists of 500+ global startup partners (accelerators, incubators, and seed-stage VC’s) and over 1,000+’s of startup customers. You can learn more here: www.hubspot.com/startups

HubSpot is looking for a Customer Success Manager, HubSpot for Startups. You’ll be a member of the Startup Success Team and help manage a big book of fast growing startup customers in a team-based management model.

As a Customer Success Manager, HubSpot for Startups:

You are:

• Passionate about startups and the startup ecosystem
• Passionate about customer success and experience
• Able to quickly diagnose and solve problems with curiosity and creativity
• Willing to Embrace challenges and change
• Someone who invests in relationships with customers and colleagues
• Innovative and will positively contribute to a team environment

You will execute on the following responsibilities:

• Be part of a small team who serves as the point of contact for thousands of customers
• Manage incoming customer inquiries and deliver strategic office hours calls
• Perform customer health checks by analyzing account usage, success and engagement
• Partner with internal teams to maintain and grow customer investment across HubSpot's platform
• Collaborate with the HubSpot for Startups team to programmatically improve the customer experience and retention

You have:

• Genuine interest in the startup ecosystem
• Interest in solving problems and growing your career
• Self-motivated and organized
• Excellent problem solving and critical thinking skills
• Aptitude for learning software and are tech-savvy
• Prior experience in a customer service or consulting role
• Ability to manage multiple priorities while maintaining strict attention to details
• Strong communication skills and the ability to effectively drive a phone conversation
• The ability to thrive in a fast-paced environment
• A verifiable track record of consistently meeting and exceeding goals

Pluses:

• Experience working with startups or previously ran a startup of your own
• Understanding of marketing and sales best practices
• Customer Success experience at a SaaS organization
• Fluency in other languages
• Experience working in or with startups