Catalant’s technology platform and programs enable companies to get mission critical work done faster. Forward-looking executives partner with Catalant to transition to an agile operating model and access the skills and expertise they need to rapidly innovate and stay ahead of disruption.

More than 30 percent of the Fortune 100 use Catalant’s best practices and platform to frictionlessly access and deploy talent, ranging from employees to over 50,000 independent consultants and 1,000 boutique firms in Catalant’s Expert Marketplace. Anonymized data from leading companies train Catalant’s AI-powered skills matching and recommendation engine, inform its best practices, and surface intelligent insights that get smarter over time.

Our investors include General Catalyst, Highland Capital, and Greylock Partners. We're on a mission to build the absolute best team, and are looking for talented, scrappy, fun, and competitive folks to redefine the way work gets done!

On the Catalant Solutions team, we’re constantly thinking about how we can generate value for our customers through Catalant’s software and programs. As Director of Customer Success, you will play an important leadership role within Catalant’s Solutions organization and will be charged with helping define how Catalant defines and delivers value and ROI to customers. In addition, you will be responsible for building out and leading a team of high-performing Customer Success Managers and Associates, responsible for driving value creation and recognition for our most important enterprise customers. This is a great opportunity to help shape and scale Catalant’s Customer Success team as we meet our exciting growth goals.

As leader of the Customer Success team, you will work closely with Catalant’s Professional Services, Business Transformation, Sales, and Product teams to ensure every aspect of a client’s experience with Catalant is delightful.

What you'll do:

• Refining and standardizing Catalant’s understanding of how we generate and quantify value for clients
• Collaborating with functions across Catalant to develop playbooks and standard operating procedures for the team to perfectly execute the hand-off between Sales, Professional Services, and Customer Success
• Defining a clear process for identifying and executing on upsell and expansion opportunities with Sales
• Leading, mentoring, motivating, and developing an outstanding team of CSMs and CSAs, responsible for effectively driving adoption and ensuring ongoing client value creation and retention
• Establishing trusted advisor relationships with executive sponsors and defining a best-practice client governance structure
• Supporting the development of tools and assets to support program health tracking and execution of client business reviews
• Working closely with Product Marketing and Business Transformation to ensure that the feedback and ideas we hear from clients are incorporated into Catalant’s broader messaging

What you'll bring:

• 8+ years of experience in B2B software, professional services, or customer success
• Experience building, managing and growing effective Customer Success oriented teams
• Exceptional ability to manage client relationships
• Strong experience delivering business outcomes in the subscription SaaS space
• Proven ability to collaborate and partner with sales teams to execute on shared goals
• Our team is growing and evolving at lightning speed – you should be comfortable operating in a rapidly changing, sometimes ambiguous environment
• Willingness to get in the weeds when necessary to deliver the best outcomes for clients