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Customer Success Associate

| Greater Boston Area

EdX is an open-source eLearning platform with a mission to provide high quality education for everyone, everywhere. Founded by Harvard and MIT, edX is focused on transforming online and on-campus learning through groundbreaking methodologies, game-like experiences and cutting-edge research on an open-source platform.

Our Enterprise team is growing and we are looking for a Customer Success Associate to join our team. This is a cross functional role where you will partner closely with our Sales, Marketing, and Educational Services departments. In this role, you will have the opportunity to build relationships with new customers, think creatively, and make an impact on a brand new team at edX.

Key Responsibilities:

  • Support onboarding new customers onto the edX platform. This includes supporting sales through the procurement process and catalog curation.
  • Understand and anticipate customers' needs and strategically position products/solutions to generate demand
  • Support account managers with marketing materials and course curation to help drive account adoption
  • Identifies and synthesizes local market trends, based on customer and stakeholder interactions
  • Attend regular check in calls with customers to determine methods to drive adoption
  • Think creatively and systematically to help improve operational processes

Qualifications & Skills:

  • 1-3 years experience in a professional services or customer support-based position
  • Highly organized; thorough attention to detail with ability to multitask, prioritize, and manage time effectively
  • Thrives in a fast-paced, Agile work environment
  • Familiarity or experience working in a Software as a Service environment is a plus
  • Experience in Salesforce, Excel, and/or Tableau is preferred
  • Proficiency in a foreign language is a plus!

Applicants must be able to work out of our Cambridge, MA office. Sorry, Visa sponsorship is not available.

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Location

edX is located right off the MIT campus in the Kendall Square neighborhood of Cambridge, MA

An Insider's view of edX

What projects are you most excited about?

My work focuses on enabling course teams at partner institutions to create high-quality learning experiences on edX.org. Right now couldn't be a more critical time for this work as we ramp up the amount of Master's degrees we are offering this Fall. I work with faculty, instructional designers, media producers, and project managers.

Ben Piscopo

Learning Designer

How has your career grown since starting at the company?

Working at edX has given me invaluable experience that has allowed me to explore and develop my career. I’ve been able to take on challenges and learning opportunities that have helped me discover the work I’m most passionate about. In my time at edX I’ve grown into a new role and continue to learn more about my work and myself.

Mary Mooshian

Associate Product Marketing Manager

What are edX Perks + Benefits

edX Benefits Overview

edX employees are eligible for all MIT benefits. Enjoy the benefits of an established benefits program, but still live startup life.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
We have a pension plan too!
401(K) Matching
5% match
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Happy Hours
Professional Development Benefits
Tuition Reimbursement
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