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Customer Success Associate

| Greater Boston Area
Company Overview
Buoy is a series-A funded health-tech company using artificial intelligence to help people find the right care at the right time. Started by a team of doctors and computer scientists working at the Harvard Innovation Laboratory in Boston MA, Buoy was developed in direct response to the downward spiral we’ve all faced when we attempt to self-diagnose our symptoms online. Buoy leverages artificial intelligence – powered by advanced machine learning and proprietary granular data - to resemble an exchange you would have with your favorite doctor – to provide consumers with a real-time, accurate analysis of their symptoms and help them easily and quickly embark on the right path to getting better. Buoy is based in Boston and was founded in 2014.
Job Description
Buoy is looking for an innovative, creative and passionate self-starter to help build the Customer Success team. Reporting directly to the Director of Customer Success, this candidate will oversee a portfolio of customers, execute data driven strategies to maximize the success of our customers and engage cross-functionally to ensure that Buoy clients are receiving world class partnership.
In a typical week, you may…
--Build and maintain strong, long-lasting client relationships as a trusted advisor to key client stakeholders and executive sponsors.
-- Conduct regular check in calls and quarterly business reviews to increase client retention and reduce the risk of churn
-- Proactively problem solve and identify key success and growth opportunities for customers, including cross-sell potential and product improvements.
-- Support client requests and issue escalations as needed.
-- Serve as the “voice of the Customer” to help guide Buoy’s long-term customer growth/product strategy.
-- Partner alongside Sales, Product Delivery, Marketing and Product to make Buoy a core benefits experience for each customer.
Minimum Qualifications
-- 1 - 3 years customer-facing, account management or customer success experience
-- Excellent people skills and passion for building long term customer relationships
-- Excellent written and verbal communication skills
-- Creative, detail-oriented, excellent time-management skills
Preferred Qualifications
-- Experience within a fast growing SaaS organization
-- Interest in healthcare or wellness
-- Medical, Dental, and Vision
-- Simple IRA
-- Options
-- Unlimited PTO
-- Catered Lunches on Mondays
-- Dogs in the office!
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