Customer Success Associate

| Greater Boston Area | Hybrid
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Catalant’s technology platform and programs enable companies to get mission critical work done faster. Forward-looking executives partner with Catalant to transition to an agile operating model and access the skills and expertise they need to rapidly innovate and stay ahead of disruption.

More than 30 percent of the Fortune 100 use Catalant’s best practices and platform to frictionlessly access and deploy talent, ranging from employees to over 50,000 independent consultants and 1,000 boutique firms in Catalant’s Expert Marketplace. Anonymized data from leading companies train Catalant’s AI-powered skills matching and recommendation engine, inform its best practices, and surface intelligent insights that get smarter over time.

Our investors include General Catalyst, Highland Capital, and Greylock Partners. We're on a mission to build the absolute best team, and are looking for talented, scrappy, fun, and competitive folks to redefine the way work gets done!

On the Catalant Solutions team, we’re constantly thinking about how we can generate value for our customers through Catalant’s software and programs. As a Customer Success Associate, you will be responsible for supporting enterprise clients to ensure that they receive the greatest value possible from working with Catalant.

As one of the first members of Catalant’s Customer Success team, you will collaborate closely with the Director of Customer Success and Customer Success Managers to define core team goals and norms. You will also work closely with our Product, Sales, and Professional Services teams to ensure that every aspect of a client’s experience with Catalant is delightful. 

What you'll do

  • Working closely with Customer Success Managers to support client programs and drive retention and loyalty, including:
    • Executing day-to-day activities to support the broader account strategy, including monitoring success metrics against goals, identifying warning signals, and working with the team to proactively reset programs when necessary
    • Creating weekly, monthly, and quarterly reports and presentations for client stakeholders
    • Driving user education, including leading training sessions, creating onboarding materials, cultivating a user-friendly help center, and quickly responding to questions from clients via Zendesk or Intercom
    • Gathering feedback from users and partnering with the Product & Engineering teams to quickly respond to issues
  • Identifying themes in product feedback and feature requests across clients and communicating these themes to Catalant’s Product team to inform the product roadmap
  • Managing a clear process for communicating internal and external priorities and deadlines to appropriate stakeholders

What you'll bring

  • 2+ years in a project management or client-facing role
  • Self-starter attitude; willingness to take initiative to identify & execute creative solutions to challenges
  • Eagerness to learn, adapt, and perfect your work; openness to receiving and sharing feedback
  • Team orientation and proven strength in collaborating and building cross-functional relationships
  • Exceptional verbal and written skills
  • Strong organizational skills and acute attention to detail
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Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • FlaskFrameworks
    • MySQLDatabases
    • SalesforceCRM

Location

Our Boston HQ is in the Seaport neighborhood — an area with a dynamic food scene and many of Boston's emerging tech companies.

An Insider's view of Catalant Technologies

How does the company support your career growth?

Catalant always has my needs and career growth top of mind. There's constant collaboration between my manager, my team, and myself when determining what to work on next to make sure it aligns with both the company's goals and my own career goals. I don't think there has been a time where my growth hasn't been taken into consideration.

Danny

Sr. Software Engineer

How do you make yourself accessible to the rest of the team?

I try to interact with as many colleagues as possible across functions and levels, whether virtually or at events, to learn about their roles and where our paths may cross. I message that while I'm the company lawyer, I'm also happy to get involved in matters unrelated to legal if I can add value or be a sounding board. My door is always open!

Victoria

Chief Legal Officer & Head of People

What are Catalant Technologies Perks + Benefits

Catalant Technologies Benefits Overview

Catalant provides unlimited time off, generous coverage of medical, dental and vision plans, commuter benefits, and lifestyle subsidies.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
Catalant hosts weekly all-hands meetings conducted on a hybrid basis for our hybrid and remote employees.
In-person revenue kickoff
Employee awards
Flexible work schedule
Flexible start and end times.
Remote work program
Diversity
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Wellness days
Catalant offers quarterly wellness days for employees to employees to unplug and recharge.
Financial & Retirement
401(K)
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
We provide up to 12 weeks of parental leave.
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Mother's room
Onsite gym
Professional Development Benefits
Lunch and learns
Promote from within
Mentorship program
Customized development tracks
Virtual coaching services

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