Toast
We power successful restaurants.
Boston, MA

Customer Service Representative

Sorry, this job was removed at 1:21 p.m. (EST) on Thursday, November 29, 2018
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Toast Overview:

Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toast’s Android tablet based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. We’re growing fast and have a customer base comprised of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers’ success and we have a lot of fun doing it. As a startup, we move fast and have a lot of opportunity for career growth, so if you’re passionate about your work and want to be in a fun and growing industry, join us! You will be helping Toast to grow our business across the US and internationally. 

Job Overview:

As a member of the Toast Customer Care Team you will be responsible for interacting and providing information in response to various customer inquiries, concerns and requests. In addition, this

role will be a supporting position to the customer care team in processing and assisting with various back office tasks that are critical to ensure customer success.

What you will do:

  • Entering and tracking Return Material Orders both to and from our customers to ensure timely delivery and return of the hardware that keeps our customers running.
  • Assisting customers with their subscription & billing questions
  • Offering and providing bank card information services such as chargebacks, rekeys and other processing information as requested by our Toast customers.
  • You will follow up with our customers on potential fraud notices
  • In this role you will respond to issues that may require troubleshooting and communication of information pertinent to the processes you are responsible for.
  • Direct requests and unresolved issues to the designated resource & follow up to ensure timely responses.
  • Set up new customer accounts

Do you have the right ingredients?

  • May require bachelor's degree or its equivalent and 0-2 years of experience in the field or in a related area.
  • Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job.
  • Good communication & interpersonal skills - written and oral.
  • Ability to inspire confidence and communicate with customers from different customer levels in a professional manner.
  • Self-motivated and able to work autonomously.
  • Attention to detail & accuracy
  • Strong analytical capabilities.
  • Ability to work effectively under pressure to tight deadline
  • Aptitude to define actions plans to execute issue resolution or escalation.
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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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