Oh Snap!
This job is no longer active - but you can still view the details below.

Customer Service Representative

| Greater Boston Area

Toast Overview:

Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toast’s Android tablet based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. We’re growing fast and have a customer base comprised of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers’ success and we have a lot of fun doing it. As a startup, we move fast and have a lot of opportunity for career growth, so if you’re passionate about your work and want to be in a fun and growing industry, join us! You will be helping Toast to grow our business across the US and internationally. 

Job Overview:

As a member of the Toast Customer Care Team you will be responsible for interacting and providing information in response to various customer inquiries, concerns and requests. In addition, this

role will be a supporting position to the customer care team in processing and assisting with various back office tasks that are critical to ensure customer success.

What you will do:

  • Entering and tracking Return Material Orders both to and from our customers to ensure timely delivery and return of the hardware that keeps our customers running.
  • Assisting customers with their subscription & billing questions
  • Offering and providing bank card information services such as chargebacks, rekeys and other processing information as requested by our Toast customers.
  • You will follow up with our customers on potential fraud notices
  • In this role you will respond to issues that may require troubleshooting and communication of information pertinent to the processes you are responsible for.
  • Direct requests and unresolved issues to the designated resource & follow up to ensure timely responses.
  • Set up new customer accounts

Do you have the right ingredients?

  • May require bachelor's degree or its equivalent and 0-2 years of experience in the field or in a related area.
  • Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job.
  • Good communication & interpersonal skills - written and oral.
  • Ability to inspire confidence and communicate with customers from different customer levels in a professional manner.
  • Self-motivated and able to work autonomously.
  • Attention to detail & accuracy
  • Strong analytical capabilities.
  • Ability to work effectively under pressure to tight deadline
  • Aptitude to define actions plans to execute issue resolution or escalation.
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
More Jobs at Toast101 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Internships
Marketing
Operations
Product
Project Mgmt
Sales
Content
Developer
new
Boston
Content
new
Boston
Content
new
Boston
Content
new
Boston
Operations
new
Boston
Marketing
new
Boston
Finance
new
Boston
Operations
new
Boston
Marketing
new
Boston
HR
new
Boston
Project Mgmt
new
Boston
Developer
new
Boston
Design + UX
new
Boston
Finance
new
Boston
Operations
new
Boston
Operations
new
Boston
Project Mgmt
new
Boston
Finance
new
Boston
Data + Analytics
new
Boston
HR
new
Boston
Developer
new
Boston
Operations
new
Boston
Content
new
Boston
HR
new
Boston
Developer
new
Boston
Finance
new
Boston
Finance
new
Boston
Finance
new
Boston
Operations
new
Boston
Finance
new
Boston
Developer
new
Boston
Finance
new
Boston
Data + Analytics
new
Boston
Operations
new
Boston
Product
new
Boston
Developer
new
Boston
Sales
new
Boston
Developer
new
Boston
Operations
new
Boston
Product
new
Boston
Developer
new
Boston
HR
new
Boston
Operations
new
Boston
Internships
new
Boston
Developer
new
Boston
Developer
new
Boston
Design + UX
new
Boston